We had a wonderful experience working with the GM in the lead up to our wedding and together worked tirelessly on the floorplan. On the day of the wedding the floorplan had not been adhered to, despite it being confirmed with us the day prior that it would be. The entire orientation of the floorplan was altered, meaning we/family were unable to view the speeches without our beautiful flowers being shifted.
Service was rather slow, with the bridal table not receiving drinks until we requested them, and my husband and I still not having drinks until after the first speech.
Meals were great, the food is delicious.
Sadly, it left us rather upset that after spending such a huge amount of $$ there seemed to be no-one taking the lead at the wedding, and whilst the lead up was amazing, execution on the day was very poor at the venue.