QUESTIONS AND ANSWERS
WHAT MAKEUP PRODUCTS DO YOU USE?
As we have well over 40 makeup artists working in our team, we use a huge variety of professional, high quality products. MAC, Kryolan, Bobbi Brown, Lancome, Lauder, Chanel, Gorgeous Cosmetics, Inglot, Nars, RDL to name a few. Each artist has their own makeup preferences and has a variety of the best available makeup on the market.
ARE WE MOBILE?
In most cases, Magical Makeovers ARE MOBILE TO YOU FOR YOUR TRIALS AND ON YOUR WEDDING DAY. Our mobile service is efficient and time effective with NO LOCATION FEES within the Metropolitan Melbourne area. However with high petrol costs and tolls there may be a small fee to cover some travel to longer distances. Parking will need to be provided for our artists if you are getting ready in a hotel or in the CBD. Some of our artists have a salon or studio at their home, so you may like to visit them to have your trial. The choice is yours. Most photographers prefer a mobile hair and make up service to your home or hotel, as this eliminates the problem of you arriving home late from a salon. You simply sit back, relax, and enjoy being pampered, without rushing to appointments in another suburb. Mobile is the ONLY way to go on your wedding day!
WHAT IS A TRIAL/PRACTICE RUN AND DO YOU OFFER THEM?
Most brides prefer to have a trial or practice run with hair and make up prior to their wedding day. It is not essential, but to make sure that you will be happy on the wedding day, a trial is advisable. Trials for bridesmaids are optional but we do offer them a FREE CONSULTATION at the brides trial when we go through colours, styles, taking notes on their requirements. If a bridesmaid requests a trial, we are happy to oblige! Our artists will help you make informed decisions on the styles you want. They will LISTEN to your requests and will offer lots of helpful advice and ideas when asked. However, the final decision on the style is yours. They are there to give you the guidance you need without insisting that you have the style they choose for you. They will write up a schedule of appointment times and costs for each person at your trial. The person who does your trial will also be doing your hair and / or make up on your wedding day. A deposit paid at your trial, will secure your booking with her for the day.
After “what is a trial and do we offer them” and the response, can we also then add after the following questions :
WHAT HAPPENS AT A TRIAL?
A trial is an opportunity to meet your artist/ hairdresser prior to your wedding. The trial process is designed to give you the chance to try hairstyles and makeup looks. Our makeup trial is up to 1.5 hours, and hair trials are up to 2 hours. It is a good idea to wear something light coloured to your makeup trial, as this will give you a better idea of the overall look. Dark colours change your skin tone, and may make your makeup look washed out. Make sure your hair is clean and dry ready for styling, wear a light moisturiser, and have a clean fresh face.
To get the most out of your trial experience, have some ideas of styles you like from either our Facebook albums, Website, Magazines or Google searches to help the artist know what you are interested in trying.
Obviously, many brides are unsure of what will suit them and we will offer ideas and suggestions. Your input is extremely important to enable us to design your look for you that is perfect for you.
It is always advantageous to have a close friend at your trial as they know you the best, and may assist in your decision making.
They will write up a schedule of appointment times and costs for each person at your trial. The person who does your trial will also be doing your hair and / or make up on your wedding day. The price for hair and makeup trials is provided on our pricelist.
WHEN SHOULD I HAVE MY TRIAL?
We often suggest no later than a few months before the wedding. The booking is secure with the agency, but not the artist until you’ve booked her at your trial. This basically means if you leave your trial close to your wedding date the agency may need to reallocate you another artist. If you were keen to secure your first artist (often these artists have been chosen by yourself etc.), an earlier trial is advised or if you want to have your trial later you can secure your booking with the artist by paying a further deposit to them of $50-$100 which is only refundable on the wedding day.
We are happy to do a weekend trial, but after our wedding commitments. We don’t usually do trials on Saturday mornings as the artists who don’t have a wedding are on standby for emergency coverage.
If you do prefer a Saturday am trial, we want you to understand there is a chance we may have to cancel if we get a last minute wedding or an emergency. We always give preference to brides on their day, and I’m sure that’s reassuring for you to know that we will give you the same priority on your wedding day.
Once you are happy with your stylist and wish to book them for your wedding, a further deposit is paid to them either at your trial or within 7 days of the trial date. They will provide you options on how this further deposit to be paid.
WHAT IS THE HOLDING DEPOSIT?
When you wish to book in either hair or makeup trial with Magical Makeovers, the date is initially secured in our diary by a refundable holding fee of $50. Once this initial payment is made, the date is then locked in our Magical Register, thereby giving the agency confidence to book in a hairdresser and makeup artist (or either) for you.
The $50 is refunded on the wedding day (off the total balance owing for your wedding). We are totally confident in our service to you that if you don’t wish to book us after you’ve had a trial, we will refund this $50 booking fee. You MUST contact the office of Magical Makeovers (not the artist) to refund this amount, and it must be done within 7 days of your trial date.
In most cases, our brides book our artists/hairdressers. The initial $50 paid to the agency is split between the two artists booked so each will take $25 off their total balance. In the case when only 1 artist is booked, the $50 comes off the total of that artist/hairdresser.
The holding deposit can only be deducted from the balance owed on the wedding day not from the amount payable for the trial.
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