To confirm a booking we request a deposit . The booking is only tentative until the deposit is received, at which point the date is 100% locked in. You will then be emailed a detailed receipt for your records. The deposit is not refundable except if for extreme reason (for example serious injury the entire band!) we have to cancel. Please note that in over 20 years we have never cancelled a booking.
Rest assured that once your booking date is confirmed that it will not be cancelled by us to take on another supposedly more preferential opportunity that may arise as can be the case with some performers. If a quote for a band appears to be a bargain be aware that should another more lucrative gig arise they may drop your booking in favour of another offer leaving you in the precarious position of possibly being without a band for your wedding. We are also a long-term Melbourne based band that is not seeking extended overseas performance contracts which if taken would jeopardise our current booking arrangements with clients. This is something to keep in mind when engaging musicians for important events.
Please refer to our many references for a proven track record of how Orlando Combo operates and have the peace of mind of booking one of Melbourne’s most trusted ensembles.
For private/non corporate bookings we then ask for the remaining balance to either be transferred 7 business days before the event date or paid in cash on the day of performance. Some private clients are more comfortable paying the remainder on the day of performance (at the completion of our first set of music) to see that the band arrives on time and ready to perform in accordance with the booking details and as the line up that has been agreed to. You can choose which of these methods of payment you prefer for the remaining balance.
There is also the option to split the deposit into 2 monthly payments as paying for several different wedding suppliers deposits at once can really add up! Either is fine….
I (Lucas Evans, Bandleader/Manager/Drummer) always make phone contact early in the week of a booking to go over all of the finer details but no doubt you will have various questions before then so please feel free to email or call anytime.