How do I secure booking for my special day?
The Faces Makeup and Hair Team provides superior quality services and as such we are in high demand all year round. Bookings can only be secured by paying a non-refundable deposit. Please note that filling in an enquiry form, asking for a quotation or booking for a trial does not guarantee the date will be vacated for you.
The deposit required is 50% of your entire booking. Once this deposit is received we will reject other jobs that conflict with your booking. Therefore your deposit cannot be refunded under any circumstances.
I have done a trial. When do I need to confirm my special day booking?
We encourage you to look at your makeup outdoor, indoor and in different lightings. We do not pressure you into paying a deposit right after the trial. However, bear in mind that after the trial we are not obliged to vacate the special day for you unless we have received a deposit.
How much time in advance do I need to make a booking?
Typically we receive enquiries 9-12 months in advance. However, in many cases we are able to look after clients with a much shorter notice. Working as a team means we have more capacity than other sole-trading businesses.
When is the balance due?
The balance is due 28 days prior to service. Once paid, the balance is strictly non-refundable.
Can I add my mother-in-law to the list after I made a booking?
If you need extra services please let us know as soon as possible. We will try our best to look after your needs as long as we have capacity. An additional deposit will be required.
My mother changed her mind. She does not want to have her hair done anymore. Can I take her off the list?
You may not reduce the number of booked services once you have made your balance payment or less than 28 days prior to the special day, whichever is earlier.
Otherwise you may reduce the number of makeup application or hairstyling you have booked, subject to payment of a cancellation fee (See our booking terms and conditions at the bottom of the page).
Can I change the time or location of my booking?
We will try our best to accommodate your changes as long as they do not impact on our other commitments on the same day. An admin fee applies.
Are there any discounts or packages for large group booking?
The Faces Makeup and Hair team is highly sought after for wedding bookings. Our standard prices are published and can be downloaded here. We offer extremely competitive pricing for the quality of service we provide. As such we do not provide further discount off our published prices.
We offer student rates for school formals (Monday to Friday only). Please visit our website for further information.
Do the hairstyling prices include hair accessories?
We do not include hair accessories in our hairstyling prices. For hygienic reasons we do not provide hair accessories, but we will be able to place or incorporate your accessories into the updo.