The team downstairs are absolutely lovely and made choosing and buying my dress a wonderful experience. They have so many choices and listen and help you through what is a super exciting time. They recommended I go up a size as even though the dress fit well, as they correctly stated 'anything can be taken in but nothing can be taken out'. Good advice and you never know what will happen in 10 months.
Once my dress had arrived I thought it was super convenient to go upstairs and have my alterations done in the same place, however I wish I'd gone elsewhere. From the first day it kind of felt like they couldn't be bothered and didn't listen much to what you want. Without writing a whole long story with inane details, I wouldn't recommend using this service - the ladies were rude and condescending, I was made to feel very uncomfortable, and what should have been fun and exciting was awkward, stressful and overly expensive.