QUESTIONS AND ANSWERS
How far in advance should we book?
We recommomend as much notice as possible to avoid disappointment. Peak wedding season gets booked quite far in advance. Clients usually book 3-10 months in advance for wedding cakes, and 2-3 moths for any other occasion cakes. A minimum of 4 weeks notice is required, however we can make exeptions in special/difficult circumstances, so please contact us to see what we can do for you!
A quote does not secure your booking - your date is only secured once a deposit has been paid
Can we come in for a taste test?
Absolutely! Sophancy Cakes offers free cake tasting for those who book their cake on or before the tasting!
*booking requires 50% deposit
Do you offer different flavours?
Yes we do! We offer a huge range of flavours, and combinations. A tasting can be arranged (which becomes free of charge if you book your cake with us on or before the tasting day).
Some couples choose to have different flavour combinations for each tier to give variety when served on dessert platters or alternate serve etc.
Contact us today at email@example.com to ask about flavours and tastings!
Do you deliver?
Yes we do! We offer delivery to various areas of NSW - prices and availabilities subject to the location required, and as approved by us. If we are able to deliver to your location, we will arrange for the order to be delivered to the address, at the approved time.
*delivery time may vary from agreed time due to conditions outisde out control (e.g. traffic).
Sophancy Cakes offers a delivery service that will guarantee an order arrives in pristine conition. We will repair or remedy any damages, should something ocur in transit, to the best possible outcome.
Customers must ensure a person is available to receive a delivery during the time-slot chosen - cakes will not be delivered to a venue without an approved person available on site to receive the cake. Once the procudt i deliver and received by an authorised person, Sophancy Cakes releases all responsibility for the condition of the product. Refunds will not be made for the order once delivery has been accepted.
For more inforation regarding delivery locations, email firstname.lastname@example.org
How much is a Deposit?
All deposits are 50% of the total order. Deposits are non-refundable.
Deposits are required to secure your booking - a quote does not secure your desired date.
Final payments must be completed in full prior to the delivery/pick up,
Can I pick up my order?
Of course! Pick up location is in Sydney's north-west (Kellyville). Pick up arrangements will be made upon bookin.
Once a cake has been pick up by an approved person, Sophancy Cakes releases all responsibility for the condition of the product. Refund will not be made once the cake has been taken by the cutomer.
Do you have pictures of your cakes?
Definitely! Check out the images here on Easy Weddings, or for futher images of our creations go to our facbook www.facebook.com/sophancy.cakes01/ and our instagram @sophancycakes. Here you will see many examples of our creations to date.
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