Couples' reviews

We had a very unfortunate incident on our wedding day, but the way Matt and his team handled the situation was nothing short of incredible. From the very beginning, even before we had booked, the communication was fantastic, and the level of care and service we received from Matt was outstanding. We were given the opportunity to view the cars in person before making our decision, which was so helpful as we weren’t entirely sure what we wanted. Matt was incredibly friendly, patient and knowledgeable, helping us choose the right cars to suit our number of guests while keeping our wedding theme in mind. We were always able to reach out whenever we had questions, and the booking process was easy and smooth, even with a change to their booking system. Unfortunately, on the day, we experienced a serious incident with one of the cars. The driver, who was new to the company, drove dangerously, was rude, and ultimately crashed the car. It was an incredibly stressful experience to have on our wedding day. I contacted Matt as soon as the incident occurred, and he was reassuring and responsive. Matt also confirmed that the driver is no longer with the company, which gave us further reassurance that the situation had been taken seriously. Thankfully, we had also hired a second car, and that experience was absolutely wonderful. The car was beautiful, the driver was fantastic, and the service was above and beyond what we could have asked for. They were so accommodating, waited for us with champagne and made sure we were looked after. What truly stood out to us, however, was Matt’s response after the wedding. He personally called me to apologise, took responsibility as the owner, and provided us with a full refund for the first car booking. It was clear that he genuinely cared about what had happened and was incredibly upset that we had experienced this on such a special day. He went above and beyond to make things right, even in a situation that was not directly his fault. While the incident itself was extremely disappointing, the way Matt handled everything afterwards showed just how much he cares about his clients and his business. His honesty, compassion and willingness to take accountability really meant a lot to us. Despite what happened, we would absolutely book with Matt again. It’s a beautiful company with an owner who genuinely cares about his clients, and that speaks volumes.

Tayla

Supplier: Belle Classic Limousines

Wedding Cars