I was really happy with the professional customer service I received at Fairy Tales Bridal. They were able to help me find my dream dress however were not pushy or sales orientated at all. I would highly recommend Fairy Tales Bridal for their huge range of dresses and down to earth customer service.
Thanks for your lovely review Lauren, we really appreciate it!
Tina at Moonee Ponds was amazing. Initially I’d wanted a dress with a full skirt but went in willing to try on other styles. She pulled dresses that she knew would suit my figure and listened to what I liked and didn’t like about each dress ultimately showing me a dress that ticked all the boxes. I also appreciates that she listened to what my budget was and didn’t show me dresses above it. Especially at other stores they kept saying to get what I wanted I needed to spend more.
I bought my dress at the Moonee Ponds store. The lovely assistant that helped me encouraged me to try dresses I didn't even know I'd like and I found that perfect dress- not what I ever thought I would want but evidently the dress made for me. Thank you for helping me find my dream dress!
Staff were great when I was picking out a dress. But from that point onward they were nasty and unprofessional. It took 3 months longer than quoted to receive my dress, which would have been fine if there was any sort of communication about it. They never answered the phone, and when they eventually called you back three days later, they were rude. Alterations are a rip off despite what they might tell you. The price on that changes. I would recommend avoiding shopping here
Hi Kenneth, we are sorry for the experience you received at our store. We always strive to do our best and will take your feedback onboard. Regards, Fairytales
I absolutely loved working with Fairytales Bridal Boutique! My Jessica Coutures dress was an absolute dream. It was so lovely to work with the team who were very down to earth and on every interaction, made you feel comfortable and at ease. The alterations to my dress were perfect and made sure the dress fit me and was just right. Thank you for having my dream dress Fairytales!
Fairytales in Nunawading was really good. I had no idea what I was looking for; I just wanted a low cut backing on the dress, tried on one of the styles I saw there, and got it right there even though it was a year before the wedding! I love the dress so much, and to this day I'm so happy that I got it!
I am not a big shopper, so I only went to two wedding dress shops, with Fairytales Bridal being my second. After trying on 50 or so dresses as the first place, I still hadn't found "the one". Upon arrival, you are asked to select 5 dresses maximum, and my "one" was amongst them! They then took my measurements and made the dress to my size. After my first fitting, there were a few bits and pieces to tweak, but that's all. It was a pain free purchase and I'd definitely recommend this boutique if you aren't a big shopper and want it to be as easy as possible! And plus, the dresses are stunning!
The assistants were fantastic with their service. They had a great selection of dresses with a good range of price. I decided on my dress and paid for the dress on my first appointment.
The shop was spacious and comfortable for trying the dresses. I didn't feel pressured at all when I tried 3-4 dresses.
The communication between the assistants and the tailor could have been a little better as I was quoted a price by the assistant which was very different from the actual alteration cost charged by the tailor. The alteration cost is probably at the higher end. The appointments for alteration were limited to Monday to Thursday until 4pm which is not very convenient for someone who has a normal 9-5 job.
Overall, I was very satisfied with the service at Fairytales Bridal as everyone was very friendly.
Fairytales had such a great selection of dresses to choose from! Some very unique and designer dresses in their store. I chose a dress off the rack and had to get it altered from a size 14 to an 8! Their seamstresses were amazing and did the best job of altering the dress. Honestly don’t know how they managed to do it so well!
Great prices with there dresses, there was a lot to choose from. The dress was what I expected and more,the only thing is they don’t explain prices about the alterations on the day you try the dress on, so you would know what to expect. When it was time for the alterations and there prices on everything that had to be done on the dress.
I could not love my wedding dress any more! My dress was ready to go on time so I didn't have to stress about that and they even gave me a beautiful veil that I didn't have to pay for! This place has literally any kind of dress you can imagine and I ended up finding almost the EXACT dress that I had wanted. I received many compliments on my dress and will always cherish it.
The lady working there you could tell was so knowledgeable and just knew exactly what you wanted. I told her the style of dress I wanted, and she straight away picked some dresses and the first one she showed me turned out to be the dress I purchased. Amazing customer service and stunning range of dresses.
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