Couples' reviews

A photographer that is friendly, detail oriented, communicative and allowed us the confidence to place our trust in his hands! When we were seeking a photographer for our wedding - our key criteria was someone detailed oriented, someone we can fully trust in their expertise, someone friendly and someone that edits photos in a way that was perfect for us. Right from the first meeting with Terry, he absolutely ticked all thoses boxes we were very much looking for. By the end of the call, we both knew we could trust him and wanted Terry to be our photographer - he knew what he wanted to plan, how he wanted to plan and also went above and beyond with helping us connect with our desired videographer which eventually led to the dream team being formed. Terry is conscientious, with great attention to detail that he also offered to do a site visit of the venue to better prepare. On the day of wedding, Terry and his assistant Ray executed what they set out to plan - right from our tea ceremony through to the end of the night. They were very friendly to our guests, patient and were always present. There were some parts of our wedding that didn’t go to plan (due to other factors) but Terry remained in control, was very accommodating and adapted to some of the changes in the night - something that we were both thankful and appreciative of Terry. It is after the wedding where we truly value working with Terry. Although our big day was over, Terry remained super communicative with us, listening to and reassuring us of how the day unfolded, sharing with us edited highlight photos in less than a week and keeping us regularly updated on the progress of thousands of photos that were taken on the day - this is truly client/customer service despite him being busy on other jobs with other clients/customers, a quality that my wife and I truly value and will remember forever! We hold no reservations at all in highly recommending Terry as your photographer on your big day - someone who’s a planner, high attention to detail, experienced & passionate in photography, friendly and superior customer/client experience that is second to none (before the wedding, during the wedding, after the wedding).

Jason T.

Supplier: TC.Weddings

Wedding Photography

Rude, inconsiderate customer service, no empathy, lack of common sense and will go rogue. With a lot of hard work and effort both mentally and financially in planning a wedding - we couldn’t even simply achieve a completed guest book. I was told when the guest signing table was set up by my wedding planner, there was only 1 guest book set up which was only our guest book that we bought - this was re-confirmed by her as well prior to the arrival of the team from Pic Cha Booth. What then subsequently eventuated was the following: 1. One of the staff members from Pic Cha Booth had nothing better to do but came up with the great idea to add their own dodgy little black book onto our guest signing table. This black book also has some super glue thing at the size of 20 cents stuck at the book - absolutely crap quality. 2. The 2 staff members failed to use their common sense and their eyes to see which guest book is the official guest book. 3. Did anyone consult our wedding planner beforehand prior to this book being placed onto the signing table. Zero thinking was applied and no consideration was given to check with our wedding planner in the first instance. 4. Furthermore, we decided to extend the service for an hour and much to my surprise I was forced by your staff to pay $150 cash upfront - demanding the Groom on his wedding night $150 in cash instead of invoicing the day after. Is this how you define customer service? Was this the right thing to do at the time? Unfortunately we can't turn back time, we are now stuck with this 1 dodgy black book (with a 20 cent size super glue stuck on the back) and our actual guest book - 2 partially completed books. This is completely absurd that I could not achieve a properly completed guest book. The added confusion that your staff created by putting this dodgy black book on the table without anyone's consent is undeniably unprofessional - any reasonable person would have checked with someone like our wedding planner or would have had the brains to see a significantly larger book that clearly says our names to recognise that this was the actual guest book. I’d like to demand financial compensation of $300 for the forced cash payment on my wedding night, the cost of the dodgy & faulty black book which had a 20cent sized super glue stuck on it, some of the cost of our own wedding book we bought where half of it is wasted and lastly, the mental stress that you’ve caused to our wellbeing in tarnishing our once in a lifetime, one day in our life, that is our wedding day.

Jason T.

Supplier: Picchabooth

Wedding Photo Booth