Couples' reviews

If you're considering The Windsor for your wedding, look beyond the beautiful ballroom and grand staircase. In our experience, the venue's appearance simply did not make up for the repeated operational and service failures we encountered. We chose The Windsor because of its reputation as one of Melbourne's premier luxury wedding venues and entrusted them with one of the most important weekends of our lives, investing over $28,000 to just the Windsor for food, dancefloor and drinks (not to mention the extra thousands in rooms for the bridal party and friends. While our guests had a wonderful evening and the ballroom itself is beautiful, our experience as the bride and groom was overshadowed by a series of service failures that should not have occurred at a five-star venue. Throughout the planning process and our wedding weekend we experienced: An unnecessarily difficult planning process due to the unprofessional conduct of our original wedding coordinator, whose behaviour during multiple interactions left us in tears. During one discussion, we were told that reallocating funds from the included dessert to meal upgrades would make "the kitchen very angry" with her, while she abruptly tapped the table. This conduct was acknowledged by The Windsor, after which the manager took over as our coordinator. She was professional, compassionate and made a genuine effort to repair what had become a very difficult planning experience but sadly still got things confused whilst she was planning also. Our accommodation booking being entered under the wrong surname and other issues over The Windsor Suite for the grooms had been booked for 3 people... and they only had one bed... so the groom had to share a bed the night before. There were a number of other issues but not enough space to explain them all. All in all, we were very unhappy with the entire process.

Rachel P.

Supplier: The Hotel Windsor

Wedding Venues