Introducing WedXM: The future of your Easy Weddings experience

At Easy Weddings, we always look ahead, evolving our tools and technology to better serve couples and suppliers. We’re proud to launch WedXM (Wedding Experience Management), a newly minted and updated version of WedCRM.

This new look WedXM has been purpose-built for you as wedding professionals and the modern couples you work with.

Backed by real data and insights from our community, WedXM is also accompanied by a brand new app built from the ground up.

One of the most exciting features is the ability to chat in real time. This will make it easier to respond to enquiries and nurture leads on the go. This seamless tool has been designed with you in mind, helping you to build stronger connections with couples right from the first interaction.

This is the future of wedding management. It’s been built for better experiences, stronger connections, and real results.

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What is WedXM?

WedXM is the next evolution of WedCRM; it’s been built to give you more data, deeper insights, and easier access to your Easy Weddings account and storefront. It’s designed for today’s wedding businesses and puts everything you need in one modern, intuitive platform.

Here’s what to expect from WedXM:

• Built-in instant messaging to connect with couples directly and instantly, no more waiting for emails. Respond faster and streamline your customer experience.
• User-informed features. Everything in WedXM is shaped by real data and feedback from suppliers and couples to ensure it works how you need it to.
• A brand-new app that puts everything in your pocket. Manage messages, leads, and insights from anywhere, anytime.
• Multi-user login with one-time codes, easy, secure access for your whole team.

Why the updates?

Today’s couples expect speed, convenience, and instant connection, including when connecting with wedding suppliers.

The next generation of couples is accustomed to fast, app-based messaging in every area of their lives – from shopping to travel planning. By introducing instant messaging, Easy Weddings ensures suppliers can meet these expectations head-on. With quick responses and seamless conversations, building rapport in real time is easier.

Plus, with the new look app, you can manage leads, communications, and performance anytime, anywhere.

But with all these updates, it’s important to remember that you’re never on your own. Your Easy Weddings business advisor and training resources are always available to help you make the most of it.

WedXM App

Take your WedXM tools with you, wherever you go. The WedXM App is the perfect companion to the desktop platform. It gives you flexibility to manage enquiries, respond quickly to couples, and update key details right from your phone. It’s been designed so that you can stay connected with leads and make updates no matter where you are.

Introducing real-time messaging, the latest feature on WedXM: Connect with couples instantly

One of the most exciting new features is real-time messaging. This will allow you to have even more conversations with couples. It’s been designed to fit with the next generation of couples planning their weddings. It’s also part of our ongoing commitment to make it easier for you to grow your business and see a higher profit turnover.

What is real-time messaging?

Instead of receiving a standard enquiry email with a couple’s contact details, you’ll get an instant notification in your WedXM instant messaging inbox (accompanied by an email alert so that no enquiry goes unanswered).

Think of this as a live conversation platform. It will allow you to respond instantly, follow up directly, and keep all your enquiries in one place, with an easy-to-follow communication stream between you and the couples.

Why this is a game changer:

Builds trust in real-time

Couples want to feel confident they’re in good hands from the very first interaction. Responding quickly with real-time messaging shows you’re professional, reliable, and genuinely invested in their day, setting the tone for a trusting relationship from the start.

Meets couples where they are

With this change, we’re meeting couples where they already are: on instant messaging. Today’s couples are 70% more likely to respond to a message than any other form of contact, and nearly 1 in 4 young adults (18–34) won’t answer calls from unknown numbers.

Modernises and streamlines communication

Instead of disjointed email chains, unread emails lost in the ether of a busy inbox, and hard-to-follow client communication, this new dashboard and messaging service will manage all your enquiries and communications in one sleek dashboard. Less back-and-forth means more bookings.

Quick responses, more bookings

Fast replies aren’t just appreciated, they drive real results. 19% of couples book the first supplier who gets back to them, and 60% base their decision on response time. With 72.5% expecting to hear back within one to two days, this upgrade gives you the edge to convert more leads and grow your revenue. (Easy Weddings Annual Survey, 2025)

WedXM is more than just an update — it’s the next generation of tools to help you grow your business in today’s market.

Stay tuned for the rollout and get ready to upgrade your experience.