Hi Hannah, We were very pleased to read how happy you were with your wedding styling meetings and all your wedding flowers and styling on the day.
We are sad though to read of your disappointment over pickup. On this occasion there was a big misunderstanding which has never happened before. I did phone and send an SMS to your Mother Helen on May 2nd to discuss this but I did not hear back.Of course our couples own the flowers after the wedding, if you choose to take them home. Your situation was complicated though because of your afterparty. On our contract ,we were paid to move all the flowers to your next party venue. We were also contracted to clean out that 2nd venue by 10am the next,Sunday, morning so that the restaurant could set up for their lunch events. We did as requested. In hindsight I should have discussed you picking up the flowers before we had to clean up. This has never been a problem before as our clients always take any flowers they want earlier. I wish you had told me of your next days plans so we could accommodate them. Sending our best wishes, Susan and the Susan Avery team