What do I do if my wedding photos are spoiled?
Hey guys! Need your urgent help. My photographer gave me my wedding album with photos which were partially spoiled and blurred. Is there any way I can fix these? What should I do?
Alissa T
Question Asked: 30/03/2017
Wedding Date: 28/07/2017
Most Helpful Response
(12) · Brisbane, Sunshine Coast and Gold Coast, servicing all of South East Queensland.
Posted: 26/06/2026
Answered by: 12 Experts
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When you sign the Agreement with photographer ask this question and see what refund is given.
As photographers have public Liability to cater for this.
(26) · Cairns, Palm Cove & Port Douglas
Posted: 12/04/2017
If your main images were OK there's no reason your album shouldn't be OK. Sounds like your photographer is using a cheap album company to keep their costs low. We source our albums from Europe and they cost our brides $2.4K. Also sounds like it came direct from the supplier to you, so your photographer may not have checked it. Contact your photographer and send them some images of it. They should be able to sort it out with their album supplier. Good luck ;)
That depends on what you mean by 'spoiled'. Is it a technical error, bad lighting, poor composition or posing etc. Unfortunately there is not much you can do about it. This is where it is super important to have a good look through a photographer's work and not just their top photos. I would have a chat to the photographer, you may find that it is the editing style that you don't like which they are probably able to fix. All the best :)
(4) · Sydney, Macarthur ,Sutherland Shire ,Wollongong ,Southern Highlands
Posted: 4/04/2017
Hi there , you cannot fix blurred photos , was this a professional Photographer, how else were they spoilt ?
A professional photographer takes hundreds of photos on the day, they should never give you blurred photos, thats why they usually have 2 photographers at a time and spend hours editing.
They also have professional lenses and cameras. Get in touch with your photographer and ask why you were given blurred photos.
Tthe photographer should be able to fix it. This is why you need to select a pro company to capture your wedding.
check us out at goldentouchproductions.com.au
Hi Alissa,
If your album was damaged after you received it, your photographer should be able to assist with arranging a replacement. If it was damage done by your photographer, they should really cover the cost. Regarding blurry images, I would not give clients blurry images so unless these have been damaged after you have received the album, there is not really much you can do to repair a blurry image.
The best advice is to just talk to your photographer. Show them and discuss options to repair the situation. If your photographer is at fault, you may be eligible for a refund or partial refund.
I would be happy to try and assist you with a new album if you have digital images and having no success with your photographer.
Hope it works out for you.
Naomi
Hi Alisa, I highly recommend you contact your photographer and advise them that there are issues with your album. If the prints are damaged—depending upon what album design they have chosen for you then they should easily be able to remove the damaged prints and slide in the newer print.
If the pictures are blurred then sadly that means it was photographer fault for not getting focus right, and to choose a better image.
You can also ask for digital copies to be e-mailed to you to inspect the original photo because the quality of print may have been less than perfect, the photographer may have printed in-house instead of sending album design to a dedicated album producer.
If all these options have been exhausted, then you can ask for the digital negatives, please check your Terms and Conditions to see if this option is available and then search for another photographer to see if they can fix the photos.
And if all else fails please get in contact with your Consumer & Business Affairs ( In your state or territory) as they will be able to advise you on what other legal options are available to you and also advise the photographer on what business processes they need to implement so this does not happen again.
I hope this helps.
Nick Schulz
Bauldrick Productions Photography
Can I ask you to post the price you paid for your wedding photography?
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First thing to work out is what kind of "spoiled" we're dealing with, because the fix is completely different for each. If the prints themselves look damaged, streaky or off in colour but you remember the images looking sharp on the day, that's usually a printing or album production issue, and your photographer should be able to reprint the affected pages from the original files at no cost to you. If the actual images are genuinely out of focus or blurred, that's a capture issue and reprinting won't help, so the question becomes whether there are sharper alternative frames sitting in the full set that never made the album.
So my practical advice: go back to your photographer calmly and in writing, name the specific pages or photos you're unhappy with, and ask two things. One, were these printed in-house or through a proper album lab, and can they be reprinted. Two, can you see the full gallery of edited images so you can pick replacements for anything blurry. A blurry photo can't truly be "fixed", software can sharpen a touch but it can't recover focus that was never there, so the real solution is almost always swapping in a better frame that already exists.
For context on why this matters to us, everything we shoot is culled and edited in-house by our own team, never sent offshore, so we'd never knowingly deliver a soft or unusable image in an album. That tells you the standard you're entitled to expect: a professional set should be selected and checked before it ever reaches you.
If your photographer won't engage or you can't reach a fair outcome, keep all your emails and your contract, check what it says about deliverables and the digital files, and you can contact the Office of Fair Trading in your state for guidance on your consumer rights. Most of the time it doesn't come to that. A good photographer will want to make this right, so give them the chance first.