After searching every bridal shop in the Illawarra and Weatherall Park, I walked into Sweetheart Bridal in Blacktown and knew I was going to find my dress.
As I planned our wedding in 4 months, I didn't have much time for a dress to be ordered. I was introduce to Deb at Sweetheart Bridal and explained my situation. I outlined what dress I wanted and off Deb went to collect a handful of dresses.
Although I tried on almost 50 dresses Deb continued to endeavour to get me the right dress.
It took all day as I was very particular in what I wanted but nothing was to hard for Deb.
I finally found the one but I wasn't happy with the bust and straps. Deb assured me their dress seamstress Kristy can alter almost everything.
I returned to Sweetheart Bridal once my dress was received in shop. Kristy altered my dress with perfection.
The variety of stunning dresses is insane. I could have picked a few and had dress changes throughout the day.
Sweethearts Bridal offered a lovely selection of bridal and bridesmaid dresses and were full of friendly staff that made selecting, fitting and altering my bridal dress (and our bridesmaids) an easy task. Considering I gave my bridesmaids freedom to pick whatever navy dress they wanted, the fact that they all came back with the same one and loved it is a testament to how beautiful their dresses are.
I was really happy with the dress I got. The time my dress took to come was very reasonable as it was from the States. They also listened to the changes and customisations I wanted to make to the dress and made sure they got that done for me. I had an idea in my head of what I wanted my dress to look like, and tried on a couple, but in the end went with something wouldn't have originally picked out myself. They were really good at picking what would suit me better than what I thought would suit me!
These guys are fabulous! After initially being screwed over by another supplier moving and not ordering my dress, I found a new and even better dress at Sweetbearts - the best part is that it ended up being by my fave designer.
Although a little more expensive, these guys are worth every single dollar! My dress was perfect. Kristy who arranged my alteration was amazing & so supportive when I lost 15kgs in the 3 months before. I was in there every second week for 8 weeks before making sure the dress fit perfectly. She was amazing to deal with and would 100% recommend anyone who feels uneasy about their dress or current supplier to go and chat to these guys!!
Sweet Hearts Bridal went above and beyond to help me find the perfect dress. As I brought my dress through them, we got a discount on the bridesmaids dresses. My dress was absolutely perfect. When we ordered it, they did special length for me. When I tried it on it fit perfect. I didn't need it taken up as it was the right length. The dress was beautiful.
I didn't realise how far in advanced you had to get your dress sorted so I had 2 months until the wedding for my dress to be done and they did it all perfectly on time. They were so accommodating and worked super hard to ensure the dress was exactly what I wanted and in such a little amount of time.
Initial consultation was great, picked out a perfect dress, Debra was very helpful. First fitting also went well. Second fitting was less great, almost nothing had been touched on my dress with the wedding being three weeks away, I left very stressed & upset. Final fitting, everything was resolved.
I enjoyed the whole experience and I saw something that I liked as I was driving past the window. This wasn't the dress that I got in the end and tried on so many different styles and the assistance was amazing as they worked to my budget and were really helpful! I got the dress altered and also bought a veil.
Worst customer service. Makes promises but doesn't make deadlines. Promised that I could have a strap dress altered into a strapless dress in no time. When dress arrived, I was told it is not recommended and to wait 2 months. The alterations made were pathetic; showed lack of care in workmanship and embarassing to wear. This completely ruined my bridal experience. Would not recommend them to anyone.
Edith was very helpful and made me feel so comfortable throughout the whole process. From trying on about 10 dresses to find the perfect one to the final touches, I found her to be so accommodating and kind. Even after I had purchased the dress, they let me come in on a busy day to try it on for a bridesmaid.
Purchased the sottero and midgley Ellington gown. customer service is not the greatest as you feel rushed and they always tell you the dress is perfect for you so it did feel like they just wanted the sale. When I ordered my dress the size was too big (even though according to the size chart, I should have been a size bigger but that was the sample size which was massive on me). I was told you can order the dress in already pre hemmed but it's not recommended usually so I didn't even though I am short. Alterations cost $550! The seamstress was lovely but tried to tell me that because my dress was too big, I would be charged for a re design of the dress as the alterations needed weren't standard. I tried to fight it as it made no sense but eventually just gave up and accepted it needed to be done. Also about 6 months after I ordered my dress, a staff member called me saying that they have a sale on and if I haven't purchased a dress that they would offer me 10-20% off. I advised I already bought my dress from them (which they would not give me and discount what so ever) but I'm happy to take the discount off the amount owing.. obviously they said no.
Sweethearts Bridal Boutique were amazing to deal with. Marianne made me feel very comfortable from the very first fitting. They went over and beyond to get my dress in early due to unforeseen circumstances, making what was a very stressful time a little easier. I will be forever grateful and thankful for their compassion and help in supplying me with my dream dress. Amanda.
The staff were fantastic at Sweethearts Bridal and extremely helpful with finding my perfect dress! They were patient, honest and kind especially seeing as I had no idea what type of dress I was after. They were able to find one for them that I never dreamed of picking for myself but absolutely adored it! I did have some issues with the alterations though and was made to go in a few more times than needed as some alterations had not been completed on time. I also had lace sleeves added which snapped off during my ceremony as they were not stitched on properly. 5/5 for the sales staff but 3/5 for the alterations.
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