Mt Gravatt Coach & Travel

Our bus will be in position at your nominated venue 10 minutes prior to your requested departure time. 

This allows plenty of time for your guests to board our bus & for us to depart on time to your destination. 

· No charge applies when cancellations are advised at least 24 hours prior to collection time via phone and email. Please note that all cancellations must be made directly to a Mt Gravatt Coach & Travel staff member.

· 50% of the quoted amount as per the booking may be invoiced if the booking is cancelled within 12 hours of the collection time on a weekday. Full quoted amount may be invoiced if a weekend booking is cancelled less than twelve hours prior to collection time. Cancellation must be notified via phone and email.

· If our Coaches or Buses are onsite at the pickup location, and are not required (and have not been cancelled prior) the full amount may be invoiced as per the booking.

· In addition to the above cancellation fees, any associated costs may be added to your invoice. These costs may include, but are not limited to, catering, accommodation and venue fees or barge fees, which were required to secure your booking.

Late Return fees may apply in the event that a chartered bus departs later than the time specified by the booking party.

• If the bus departs 15 minutes after the confirmed return time a late fee of $55 including GST may apply.
• A further fee of $55 including GST may apply for every 15 minute increment (or part there of) thereafter. (This will increase for weekend Charters)

Any Late Return fees incurred will be notified in writing via email following the charter and will appear on the final invoice issued.

· No smoking is permitted on any of our vehicles at any time or within 5m of the bus or coach entrance door(s).
· Food and drink are not to be consumed on the vehicle. Alcohol is not permitted on board at any time.
· Seat belts must be worn on vehicles which are equipped with belts.
· All passengers must remain seated while the vehicle is moving except when travelling on a non belted bus where standing is permitted if there are no seats available.
· Passengers are not permitted to place any part of their body outside the vehicle whilst the vehicle is moving.
· If the planned timings of the charter are disrupted for any reason beyond the control of Mt Gravatt Coach & Travel (e.g. mechanical failure, road, traffic, weather conditions), the Company will not be held responsible for any losses.
· Mt Gravatt Coach & Travel reserves the right to terminate a charter if any actions are deemed threatening and/or unsafe to the driver or other passengers.

All lost property found left on our vehilces will be returned to our depot and registered in our Lost and Found Register. Please contact the office regarding any lost property during our office hours, 8am – 5pm Monday to Friday, on (07) 3808 7800.