Couples' reviews

We had an extremely disappointing experience with InStitchu Melbourne and would strongly recommend not ordering your wedding suit through them. Customer service was incredibly poor throughout the entire process. Calls and emails regularly went unanswered, and we were repeatedly promised photos of suit options that were never sent. We were also given incorrect quotes multiple times, which were only corrected after we raised concerns ourselves. Even after escalating issues to head office, we received no response. The response we received from the Wedding Manager Romea was full of disinterest, gaslighting and incredibly poor customer service. Our initial appointment was in July, with measurements taken and fabric chosen in September. Despite being told repeatedly that everything was on track, we were informed in November—just 5 weeks before the wedding—that the chosen fabric was no longer available and would not arrive in time. This was extremely stressful so close to the wedding. We were told we could book another appointment to choose a different fabric, only to then be told the stylist was fully booked. Groomsmen suits were delayed by weeks, and multiple groomsmen also experienced the same issues with unanswered calls and emails. At one point, InStitchu even had incorrect contact details on file, further adding to the communication breakdown. This experience is especially frustrating given InStitchu advertises being a premium experience and that the wedding suit process takes 12 weeks—we allowed significantly more time than that and were still let down. Overall, the lack of organisation, communication, and accountability caused unnecessary stress during what should have been an exciting time.

Rochelle G.

Supplier: InStitchu

Wedding Formal Wear

We used Double Show Entertainment for our wedding and had both a cellist and a DJ. The communication leading up to the day was good and the DJ did a great job on the night. Unfortunately, there was a mistake with the music timing when I (the bride) was walking down the aisle, which was disappointing given how important that moment is. Overall, there were positives, but that ceremony moment did take away from the experience.

Rochelle G.

Supplier: Darioviolin & Double Show Entertainment

Wedding Music