Valley Bridal and Formal Wear

Rating
New To Easy Weddings
Service Area
Australia Wide  View Map
Business Hours
Friday and Saturday 10-5.
Phone
Click to show

Questions and Answers

How long will it take for my dress to arrive?

Valley Bridal and Formal Wear

This depends on the stock the supplier has ready to go. It can sometimes be only a few weeks  or take up to a few months.

When you place an order, we will contact you and let you know the approximate date of arrival.

It is always best to order your dress well in advance.

If you need one quickly, give us a call and we will see what we can do.

What if I need to return my dress?

Valley Bridal and Formal Wear

RETURNS

 

It is absolutely important to us that you are completely satisfied with your purchase. That is why we offer an exchange or credit note in cases which: 

  • The item does not fit you
  • You have simply changed your mind

Provided that:

  • The item is unworn and in original condition 
  • You notify us within 7 days from date it was delivered
  • Your name is on the back of the return parcel OR your invoice is included in the return parcel
  • Australian customers MUST ship the item back to us within 14 days of receipt of the package once the return is approved by us
  • Absolutely no returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will simply be returned back to the customer.

Any credit notes will be issued in the form of a code which can be used at the checkout to purchase a replacement. 

 

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. If this is the case, we will refund your shipping costs.

 

To create a return, please email us at valleybridalranelagh@gmail.com. We will then send you our returns address in Tasmania, Australia. 

What if I'm not sure what size to order?

Valley Bridal and Formal Wear

Some of the dresses have a size guide.

For those that don't, the sizes are pretty generic. But you can alwyas give us a call or email your measurements and dress code through and we will let you know what size to order.


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