If I'm honest, the dress was the only service that stressed me out. When I tried it on at the start I put in a deposit, and when I came in 3 months later we ordered it in and they told me to come in 6 months later again. When I came in that time, they didn't make it very clear about when I should come in, and in the end it was the entirely wrong dress that was ordered in, which I was told was my fault. The lady was helpful to get in the correct dress, and it came 2 weeks before the wedding. The dress itself was really beautiful in the end, but the experience in getting it was really a stress, especially when I had to get the alterations done in time too.
Thank you for taking time our of your day to issue us with your feedback.
All feedback is welcome, helpful and treated as a valuable learning opportunity.
We have looked over your account records which reflect your dress as being correct, however your size requirements needing adjustment.
We are happy that we were able to accommodate this within a very short timeframe and even more so happy to read that you loved your gown and complimentary bag and veil.
In reference to all details you felt weren't supplied your account notes reflect discussion of your pick up date requirements and these are found on your order paperwork with an approximate pick up date of your gown arrival.
We wish you all the very best for the future.