Prop Garage

Rating
1 5 5.0 (4 reviews) 
Service Area
Sydney & Surrounds
Business Hours
By Appointment
Phone
02 9190 1459

QUESTIONS AND ANSWERS


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Which payment methods do you accept?

We accept payments via online direct bank transfer, credit cards (2.3% surcharge) and cash payments.Please allow enough time for funds to clear into our account before collection if you are using direct bank transfer.

What if I need to change the event date or cancel the booking?

We will certainly try to accommodate any date changes you require if the new date you have selected is available. Please let us know as soon as possible of any date changes.
All changes and cancellation are to be in writing via email. No verbal cancellations will be accepted as this is to minimise any misunderstanding.
Cancellation terms are as follows:

  • For bookings made more than 8 weeks prior to the event date, you have a cooling-off period of 1 week after the booking date. So if you change your mind you will be eligible for a full refund of your deposit.
  • If cancelled after 1 week of the booking date but before 4 weeks of the event date you will forfeit 50% of the deposit. (E.g. if deposit was $500, you will forfeit $250).
  • If cancelled within 4 weeks of the event date you will lose your whole deposit. (E.g. if the deposit was $500, you will forfeit $500)
  • Any cancellations made within 4 weeks of the event date and full payment has already been made, you will not be eligible for a refund.

Delivery

All our wedding packages comes with full service delivery. This means we will personally deliver the items to your event location on the event date approximately an hour before the event start time to set up and style your ceremony.?The delivery fee is included in all our wedding packages. However, we may charge an extra delivery fee if your event location is outside the Sydney Metropolitan area. We will let you know of any additional delivery fees in your quote.

Do you set up and style the event?

All of our Wedding Packages include delivery, setup & style, dismantle and removal of the items at the end of your ceremony.

What happens if the hired items accidentally breaks or are damaged?

We understand accidents do happen. Hence, why you will need to pay a Security Bond on all wedding packages and hire items.
If something gets damaged by you or your guests, we will let you know the amount required to cover the damage. It is equal to the cost of replacement value.
The  Security Bond will be reimbursed within 48 hours of all items have been returned in their original hire condition.


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