I booked a 4 Bedroom villa for my family to stay in and than a lagoon view room for my partner and I to just chill out for a couple of days after. I had wonderful service from Dwayne, on the reservations team he was amazing and so accommodating every time we spoke. A week before the wedding I had some minor issues with guests and there rooms and when I spoke with Dwayne he was so understanding and helped me through the issues. When I arrived to the Sheraton the night before the wedding, he had completely upgraded my lagoon room to a Villa with a bottle of champagne on arrival and added breakfast. So thankful for people like Dwayne, who can completely turn your day around by doing a complete stranger an incredible service and ensuring their day is a wonderful as it should be. Jamie Ramsay.
Our wedding was scheduled at the time of the recent renovations. Although these were meant to be completed before our wedding we were barely effected. The resort and surrounds are gorgeous and we did love our venue very much! Rooms are brand new, modern, clean and some have swim up rooms. Fantastic! Very comfy pillows!
Hi Jade, Thank you for your lovely feedback! Warmest regards, Sheraton Grand Mirage, Port Douglas
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