Stellina Cute Couture For Children

Rating
1 5 4.7 (35 reviews) 
Service Area
Online Boutique: Australia wide + Sydney Store
Business Hours
By Appointment Only
Please See Website For Opening Times
Online 24 / 7
Phone
02 9190 0164

QUESTIONS AND ANSWERS


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Do you have a store I can visit to view your online products?

Our Mosman, Sydney Styling Boutique is open by appointment only and hosts our curated collection for boys and girls from newborn to size 16. Please contact us to enquire about specific online items you are interested in as not every item or size featured on our website is available to preview or try on in store. Please note that ‘online exclusives’ sold on our website are not available to preview at our Mosman, Sydney boutique.

I'd like to visit the Styling Boutique, do I need an appointment?

Our Mosman, Sydney Styling Boutique is open by appointment only. 

I can no longer attend my appointment time, what do I do?

For more information regarding our cancellation policy and cancellation fees

I’d like to browse your collection before booking a fitting, do I still need to schedule an appointment?

We welcome you to browse our collection online and via our social pages. Should you wish to browse our Mosman, Sydney Styling Boutique we offer a 20 minute browsing appointment where a Stylist will meet with you to briefly discuss your event and talk you through our collection. Please note, not all styles and sizes featured online are available to preview at the boutique. If there is a particular style or size you are interested in, we recommend you discuss with a Stylist at the time of booking your appointment. 

I’ve tried to call the boutique and only hear a voice message, how do I get in touch?

During our regular business hours we are never too far away. When our phone lines are busy we are often assisting other customers, so we kindly ask you to leave a voicemail with your name and contact details. A Stylist will always return your enquiry within the same or next business day.  

I cannot visit the boutique within your appointment times, can I book an out of hours appointment?

We offer out of hours appointments (subject to availability) upon request. An out of hours fee applies to any appointment made outside our regular appointment hours, however this fee can be credited towards any purchase you make on the day of your appointment. 

I’ve tried to contact you on social media private / direct messaging or have asked a question on a post, why have I not received a response?

For all product enquiries and pricing information we always recommend contacting the boutique directly to ensure you are provided with the most current and accurate information. One of our Stylists is always on hand and more than happy to assist. 

How far in advance should I start the purchase process?

Due to the rapid growing rates in young children we advise to begin the fitting process no more than 14 weeks in advance for clothing and 6 weeks for shoes and accessories. 

Can I visit the boutique with a large party?

At the time of booking your appointment we kindly request you notify us in advance if you intend to visit the boutique with more than four accompanying adults. A suitable appointment time will be offered for larger parties. For large groups of children requiring to be fitted in store we kindly request only one supervising adult per child attend your appointment to ensure we are able to provide you with our best possible service. 

How can I shop from overseas or interstate?

We love helping customers from all over the world and are happy to assist either by phone or email. Our website and social media pages are a comprehensive snapshot of our in-store collections. 

What are Online Exclusive items?

Our collection of ‘Online Exclusives’ garments and accessories has been curated to feature a range of on-trend favourites which are available to purchase through our online e-boutique only. 

Am I able to take photography at the boutique?

We kindly ask that no photography to be taken throughout your visit to our Styling Boutique. Should you require images please discuss with your Stylist who can assist you.

Am I able to get a fabric or colour sample?

Unfortunately, we cannot send out individual samples of fabrics. You are welcome to schedule an appointment to visit our boutique where you can personally view all fabrics and colour samples. If you need to colour match to your own fabric and unable to visit the store, you are also welcome to send us a sample of your fabric and we will colour match it for you as best we can.


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