Bridesmade

Rating
1 5 5.0
(9 reviews)
 
Service Area
Australia Wide
Business Hours
By Appointment
Phone
Click to show

QUESTIONS AND ANSWERS


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How long will it take for you to ship my order?

Each listing provides an estimate of the time it'll take us to create your personalised order. Production of orders generally take approximately 1 week once we've received confirmation of your proof. Please allow additional time for delivery. 

What information do you need?

To customise your candles, we'll need to know

  • Names of the couple
  • Family names
  • Date of wedding 
  • Location
  • Any other information you would like on your candle
  • Your preferred ribbon colour

Help! My event is in a few days and I have forgotten to order my candles. Can you help?

We realise these things happen. Send us an email and we'll let you know if we can accommodate a rush order. Additional fees may apply. 

How can I customise your designs?

You can make any of our candles truly yours by customising the font, or if it features ribbon, by choosing from our colour range.

I've changed my mind - do you accept returns?

All our candles are personalised and so cannot be resold by us. For this reason, we do not accept returns for change of mind. 

Will I get a chance to make any changes before you create my order?

You sure will. To ensure that we create a candle that you love, we will send you a digital proof once your order is processed. This is your opportunity to review spelling and formatting. We use your proof to create your order so please ensure all everything is correct before approving your order.

If we don't receive your confirmation to proceed within 3 weeks of your event date, we may choose to proceed using only the details provided, or alternatively cancel your order, at our option.

Do you create custom orders?

Absolutely! If there's a design you'd love to have but don't see in our store, send us an email containing your ideas and design inspiration. We'll let you know how we think we can bring your ideas to life. 

How do I care for my candle?

Your candles, including all its embellishments, are delicate and should be handled with care.  When burning the candle, you should practice safe burning techniques, including:

  • Use a lighting taper to keep the outer wrapping of your candles away from flames. 
  • Always keep the candle within sight whilst it is burning.
  • Keep the burning candle away from flammable objects.
  • Keep the candle away from children and pets.
  • When possible, place the candle on a heat proof surface.
  • Do not burn candles beyond the paper line. 
  • Do not burn the candle wrap.

Will the colours on my candle look the same as what I see on my screen?

We do our best to take photos that show the items' colour as accurately as possible however due to differences in computer monitors' colour settings and in lighting when taking photos, the colour of your finished product may differ. 


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