I booked a 4 Bedroom villa for my family to stay in and than a lagoon view room for my partner and I to just chill out for a couple of days after. I had wonderful service from Dwayne, on the reservations team he was amazing and so accommodating every time we spoke. A week before the wedding I had some minor issues with guests and there rooms and when I spoke with Dwayne he was so understanding and helped me through the issues. When I arrived to the Sheraton the night before the wedding, he had completely upgraded my lagoon room to a Villa with a bottle of champagne on arrival and added breakfast. So thankful for people like Dwayne, who can completely turn your day around by doing a complete stranger an incredible service and ensuring their day is a wonderful as it should be. Jamie Ramsay.