What do I do if my photographer said I'd get my images back in 5 weeks and now it's been 8?

Do I have the right to be mad

L S

Question Asked: 11/05/2018

Wedding Date: 10/03/2018

Wedding Location: Strathmerton, 3641

Most Helpful Response

Michelle Kenney Photography

(8) · Adelaide and Surroundings

Posted: 6/08/2018

Good question.Lean back to the service contract if there is any. Do not be afraid to keep checking.

Answered by: 6 Experts

Sort by:

The Light Industry

(29) · Victoria Statewide

Posted: 27/06/2018

Just like any professional business, sometimes there are legitimate delays. However if the photographer hasn't informed you of the reason why, that's disappointing. A quick phone call to understand the reason/s for the delay would be the most recommended suggestion. Nevertheless - if the delays mean that the photographer has broken the contract, you could be entitled to compensation - eg. extra editing / printing / albums etc... This could then work in your favour in the long run.

Focus Imagery - Wedding Film & Photography

(26) · Cairns, Palm Cove & Port Douglas

Posted: 6/06/2018

Polite phone call or email  should do the trick. If they are a good photogrpher they may have a lot of work on. 

Jennifer Dean Photography

(7) · Sunshine Coast & Surrounds

Posted: 15/05/2018

Give them a phone call asap and as my fellow photographers have already advised, ask them for an ETA. It could be a postal issue or simply that they are running behind schedule. Its frustrating to be told 5 weeks and for 8 to have passed, but definitely give them a call to set your mind at ease and enable them to explain what's happening; will save you from getting further anxious. Best wishes x

Linda Pasfield Photography

(66) · Beauty Point

Posted: 14/05/2018

HI, I would give them a call and see if there is any delay in postage, or what ever the arrangment was. We try to keep to a 4 week turn around, but sometimes in the busy season it can take longer. We send our clients their images registered post so its important also they give us a secure address, occasionally the packages can be returned to us, I would check with them one on one rather then speculate before I get upset. REgards Linda and Anthony 

Rebel Heart Photography

(13) · Tamworth, Newcastle, Hunter Valley, Coffs Harbour, Sydney & ALL NSW.

Posted: 12/05/2018

Hi, I can understand how you would be upset that you have not received your images. Have you reached out to your photographer to see how your images are coming along? It's certainly a good idea to make contact and get an ETA. They may be behind if your wedding was during peak season and they had several weddings on.
My contract states 6-8 weeks for delivery of images, but I always love to get my images back to clients asap. My clients are surprised and love that they receive their images before the timeframe stated in my contract. It hasn’t happened to me, however if I couldn’t make the timeframe I would most definitely keep my clients in the loop that there would be a delay.

I hope you get your images soon.

Didn't find what you were looking for? Ask your own question and we'll have our experts answer it.

Ask a question