if i have a bad experience with a photographer should i negatively review them?

Question Asked: 4/10/2017

Wedding Date: 9/08/2018

Most Helpful Response

Nara O'Neil Photography

(0) · Canberra and Surroundings

Posted: 15/01/2018

I feel like both sides of the story should be given a chance to explain, to have a poor review over a misunderstanding would be an awful shame. 

If that didn't work out, it is certainly a good idea to let the world know, others should not be afflicted with the same bad experience. 

Answered by: 9 Experts

Sort by:

Bye Bye Blackbird

(13) · NSW Wide

Posted: 15/01/2018

Firstly. you need to approach your photographer and openly discuss why you were not satisified with the experience and what they can do or are willing to do to recitify the problem. If you are still unsatisified, particularly if the issue was quite major then yes - and make them aware of it. They should be actively aiming to achieve 100% customer satisfaction. If that's not their goal, then others prospective leads should be aware.

Clear Light Photography

(1) · Melbourne and Surrounds

Posted: 15/11/2017

Communication is key!

Before putting through the review, speak to them about your concerns.  If you aren't happy with that conversation then yes a constructive review would help the photographer to "develop" areas of concern.

Remember we are human too and learning from mistakes will only make us better.

Thanks

Sam

Blair Gibson Photography

(3) · Toowoomba, Gold Coast Brisbane and Surroundings

Posted: 23/10/2017

As professionals we would love to hear what you have to say even if its that you where not happy with the service provided. after all you can only improve if we know what to fix.

If you photographer doesn't want to listen to what you have to say and doesn't try to offer customer service after then a negative review might be needed. but always talk to them first to see if a solution can be found

Ozi Productions Wedding Photography & Film

(22) · Sydney and Surrounds

Posted: 6/10/2017

I'm sure the most of the photographers they do the best to make your day unforgettable so if the clients ot happy with the service they can talk to the photographer before they put the review.

Aurora Rose Photography

(14) · Perth and Surroundings

Posted: 5/10/2017

Even photographers that have had years of experience can have a bad day so please contact your photographer first and discuss your concerns with them. There may be something that they will be happy to do that is in their ability to resolve the issue. It would be a rather rare Photographer that would not be concerned about their Bride & Groom being unhappy and not prepared to offer something to fix it.

If after you have contacted the photographer and it has not been resolved well then that may be the time to leave a review. At the end of the day, if you do have a really bad experience, and they are not willing or able to resolve it, then that may be the time to let other couples hear about a bad experience.

Hoping it never happens to you and your day is just a dream.

Naomi 

HP Photography

(17) · Melbourne & Surroundings / Victoria State Wide

Posted: 5/10/2017

If you have had a bad experience with a photographer, you should most definately approach them to discuss the issue and allow him/her/them the opportunity to resolve them to your satisfaction. You may find in most cases that Photographers (or any Wedding Industry Professional for that matter) will be happy to discuss in detail the problems and work with you to solve them in a way that may leave you wanting to leave a glowing review after all! Hope this helps!

Evermore Photographics

(47) · South Australia

Posted: 5/10/2017

You need to be honest in your opinion. If you feel you have been let down you owe it to other couples. I suggest you contact the photographer and let him/her know you are thinking about giving a negative review. That at least gives him the opportunity to state her case. Hope this helps. Cheers Colin 

WA Photographers

(101) · Perth & Surrounding Areas

Posted: 5/10/2017

I would personally approach the photographer first and discuss your issues and see if it can be resolved. 

If you still don't feel like your experience isn't any better or there have been no attempts to make your experience better, then I would leave a negative review.

Didn't find what you were looking for? Ask your own question and we'll have our experts answer it.

Ask a question