What happens if you dont like the photos your photographer gives you?

I'm really sorry you're feeling this way, that sinking feeling when you open your gallery and it's not what you hoped for is genuinely awful, and it's worth a calm, clear conversation before you assume nothing can be done. The first thing I'd do is go back to your photographer and be specific about what's bothering you. There's a big difference between "the editing feels off" and "the moments I cared about aren't there," and the fix is completely different for each.

If it's the look of the images, the colour, the skin tones, things feeling too dark, flat or heavily filtered, that's often very fixable. Because we edit every photo ourselves in-house and never send anything offshore, we can go back into the raw files and rework them, and a good photographer should be willing to do the same for you. Tell them plainly: too cool, too warm, too contrasty, whatever it is. Raw files hold a lot of detail that a re-edit can recover, so don't lose hope until you've asked.

If the issue is deeper, blurry or missing key moments, badly exposed shots that can't be saved, then it becomes a contract conversation. Pull out your agreement and see what was promised in terms of deliverables and coverage, and raise it directly and in writing. Most photographers genuinely want to make it right, whether that's a partial refund or another solution. If you're in Queensland and can't reach a fair outcome, the ACCC and Queensland's Office of Fair Trading have processes for consumer disputes, and even mentioning a willingness to go there often prompts a more genuine response.

One last thing from years of shooting weddings: galleries can land at the wrong moment. If yours arrived the week after the wedding when you're exhausted and the day still feels raw, sit with them for a few days before you decide. Sometimes the photos you skip past on the first look become the ones you love most once the emotion settles. That doesn't excuse genuinely poor work, but it's worth ruling out before you go down the dispute path.

Prior to booking the photographer, it is REALLY important that you like their work and them as people and that you communicate with them what you do and don't like/want prior to the day and if there are any areas of concern you have.

If its post-wedding, then talk to your photographer and see if there is anything that they can do to the images.  Be specific about what it is that you don't like about them, it could be a matter of just re-editing the images or making a small change that would change your opinion of them.

Thanks

Sam

I'm sorry to hear what you're going through. Its a tough situation. Its all come down to doing your home work before hiring a photographer. Look at their real wedding portfolio and not just some best shots, to see if they are consistent and if you like their style. 

However, when the end results does not what you expected. What went wrong? Did they miss some critical shots? Are the photos poorly executed? It's probably you hired an inexperienced photographer. You can talk to them and request to have some of the money refund. But if you just simply don't like the photos (didn't quite catch the emotion, too stagging etc..) . There's not much you can do but move on from a bad experience. Maybe you can consider hire another photographer & restyle the shoot. 

Hope that helps :)

Regards

Tuan Nguyen

www.twentyonephotos.com.au