QUESTIONS AND ANSWERS
What shipping options are available?
We know you like to get your parcels fast! At Bevilles we aim to deliver your beautiful jewellery and watches to you with ease.
Capped Delivery Costs
We make it easy by capping your delivery costs.
Bevilles offer a reliable and affordable delivery service to all areas within Australia. If you're unsure about delivery to your area, please contact us for help.
Estimated Delivery Times
Australia Post will deliver to your nominated address between 9am and 5pm Monday to Friday excluding public holidays. Customer orders will be dispatched from our Melbourne warehouse once payment has been approved from our finance company within 1 to 4 business days.
Please note that any customised items including our personalised range will be delivered within 4-6 weeks of order placement.
Bevilles always endeavours to ensure fast and reliable delivery, however sometimes there may be slight delays that are beyond our control. If you need an item by a specific date, we recommend calling the Online team on 1300 797 949 to confirm delivery times.
Track Your Order
We ship all of our orders via Shippit, where Australia Post will deliver your items. Once your order is shipped, you will receive a confirmation email which will include a Tracking ID Number.
If you have not received your parcel within ten working days of ordering or your parcel has arrived damaged, please contact us .
Does your jewellery come with warranty?
We provide a limited 365 day manufacturing warranty on all jewellery purchases with proof of purchase. This does not cover ‘accidental damage’ ‘deliberate damage’, excessive or normal wear and tear. If a Bevilles item does not live up to your expectations, and you believe it is in fact faulty, our staff will happily assess the item and work with you on an appropriate solution.
We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund.
You can view our full terms and conditions on our website: https://bevilles-jewellers.myshopify.com/pages/terms-and-conditions
How can I be sure my online payment is secure?
We have gone to great lengths to provide you with the safest online shopping around. Credit card information that is sent to us is encoded with the latest SSL encryption technology which cannot be accessed or used by anyone else; ensuring that any information you send to us is completely safe.
Online Payment Methods
All orders are calculated in Australian Dollars (AUD). For purchases over the Internet, we accept any of the following:
Bevilles accepts online payments using the following credit cards: VISA and MASTERCARD.
IMPORTANT: Internet security is important to us. In the interest of all credit card holders large transactions may involve additional screening.
There might be a few reasons that customers need to complete Security Checks. Those reasons are:
Bevilles accepts online payments via the PayPal payment system.
Fast: Payments are made immediately
Easy: You can fund your payment using existing balance in your PayPal account, or by linking to your debit card, credit card or bank account
Secure: PayPal NEVER shares your financial information with anyone
For more information on PayPal, or to create an account visit www.paypal.com.au. We recommend linking your PayPal account to your bank account if you do not have a credit card.
Buy Now, Pay Later.
Bevilles offers Humm, Zip and AfterPay online for interest free buy now pay later options.
See more details at www.shophumm.com.au, www.zip.co or www.afterpay.com.au
Bevilles Jewellers Gift Card
Bevilles Online accepts all valid (before the expiration date) Bevilles Gift Vouchers.
Redemption of Eternity Club Points
If you are an Eternity Club Member and wish to redeem any of your accrued points you can do so at the checkout. To redeem your points please ensure that your Eternity Card Number is linked to your online account.
On my checkout screen there is a field for a Coupon Code. What is this?
Occasionally we may run certain promotions where we give out coupons. These may be for promotions like free shipping or a discount on your order. To be notified of these special promotions and other great offers please subscribe to our e-newsletter.
In Store Payment Methods
All of our Bevilles stores accept Credit Card - VISA, MASTERCARD, Bevilles Gift Cards, Lay-by & Cash. We also use Humm (formally Certegy), Latitude Finance, Afterpay and Zip as payment options. Please ask in-store for more details regarding this.
Where can I get store details, store opening times and contact?
You can view our Store Locator here: https://www.bevilles.com.au/pages/store-locator
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