Fletcher & Grace - Bridal Jewellery and Accessories

(175 reviews)
Service Area
Australia Wide
Business Hours
24 hours

Questions and Answers

How quickly will my order be shipped?

Fletcher & Grace - Bridal Jewellery and Accessories

Have you ever ordered something online only to find out that the online "store" you ordered from didn't actually carry any stock? And worse, it would take weeks for your order to be shipped?

Because we carry stock just like a physical store, we are proud to offer a same day Express shipping service and we ship all other non urgent orders within 4 business days. Yes truly!

Estimated delivery times within Australia (from time of order to receipt of parcel):

Regular Parcel Post

  • Estimated Delivery Time - 2 to 10 Business Days
  • Cost - Free for orders over $150.00 / $7.95 for orders under $150.00

Signature on Delivery

  • Estimated Delivery Time - 2 to 10 Business Days
  • Cost - Free for orders over $150.00 / $9.95 for orders under $150.00

Express Signature on Delivery

  • Estimated Delivery Time - 1 to 3 Business Days (WA, NT and some regional areas may take an additional 1 to 2 days for delivery)
  • Cost - $14.95

International shipping

Delivery of international orders is via Australia Post International Parcel Post at the following rates:

  • USA - $23.00
  • Canada - $19.00
  • New Zealand - $17.90
  • Hong Kong - $20.50
  • Rest of the world - $23.00

International Parcel Post includes an online tracking function. International delivery times vary widely but are usually approximately 10 working days.

How will items I order be packaged?

Fletcher & Grace - Bridal Jewellery and Accessories

Each item will be presented in beautiful gift packaging. We also offer an optional gift wrapping service!

Will I be thrilled with the quality of each piece?

Fletcher & Grace - Bridal Jewellery and Accessories

Our collections are made from high quality materials including genuine Swarovski Elements, genuine freshwater pearls, exquisite man-made pearls and high grade cubic zirconia / diamond simulants. Each piece is made with exceptional craftsmanship and finished with fine jewellery settings. These are perfect keepsakes, made to last and coated in tarnish resistant plating to stand the test of time. Of course, all our pieces are nickel free, hypoallergenic and guaranteed to exceed expectations. If you don't love your purchase, simply return it!

What happens if a product is "Out of Stock"?

Fletcher & Grace - Bridal Jewellery and Accessories

We strive to keep all items in stock, but if an item is not in stock, this fact (plus a estimated time when the item will be available) will be stated in the product description. If you order an out of stock item, your order will be shipped in approximately one week. If there is any delay, we will let you know.

When you shop with Fletcher & Grace, there are no nasty surprises!

Do you offer an Express shipping service?

Fletcher & Grace - Bridal Jewellery and Accessories

Yes, we offer a same day shipping service! To have your order shipped the same day, select 'Express Post - Signature on Delivery' when checking out.

Orders received before 12 pm (AEST on a business day) will be shipped the same day. Orders received after 12 pm (AEST) will be shipped the next business day.

The 'Express Post - Signature on Delivery' (includes tracking and signature on delivery) service is a guaranteed next day delivery service (by Australia Post) to most metropolitan areas in Australia and includes tracking, signature & insurance. If you require your order urgently and are located outside a metropolitan area, in Western Australia or the Norhern Territory, please check with Australia Post if your area is guaranteed next day delivery from Byron Bay (where our office is located). This service is $14.95.

Do you have a showroom?

Fletcher & Grace - Bridal Jewellery and Accessories

We do not have a showroom.

Shop with confidence in the knowledge that we have:

  • A hassle free returns policy for all items in our range - which you can view on our home page by clicking on the "Shipping & Returns" link
  • A secure website which is safe guarded by the latest software
  • Great customer reviews on our website, face book page, instagram and other independent websites - be sure to check these out and add your own!

How should I choose the right bracelet length?

Fletcher & Grace - Bridal Jewellery and Accessories

To measure your wrist, simply use a fabric tape measure, thin ribbon or string to wrap around your wrist and then measure this. The measurements on our website for bangles and bracelets represent either the "inner" circle of the bangle or length of the bracelet. We recommend allowing at least 0.5 cm. For example, if the length of the ribbon / string around your wrist measures 18 cm, we recommend you choose bangles or bracelets with a length of 18.5 cm or more.

I have very sensitive ears, what products do you recommend?

Fletcher & Grace - Bridal Jewellery and Accessories

We have a large selection of earrings and many different options. For very sensitive ears, we recommend products which feature hypoallergenic sterling silver pins, products which are made with hypoallergenic steel, are rhodium plated or are clip on earrings. The product description for each item will indicate whether the item includes any of these elements.

You will be pleased to know that all our products are nickel free.

How should I care for my jewellery?

Fletcher & Grace - Bridal Jewellery and Accessories

The delicate design of the jewellery means that items need to be handled with care. We recommend that the jewellery be kept away from moisture, perfume and chemicals in order to retain its lustre for many years to come.

Will my jewellery tarnish?

Fletcher & Grace - Bridal Jewellery and Accessories

All of our range is plated in quality tarnish resistant plating. The highest quality tarnish resistant plating available is rhodium. Rhodium will not tarnish easily or quickly, even if exposed to moisture.

Not all of our range is plated in rhodium. Please check the description of each item to determine if it is plated in rhodium or another quality tarnish resistant plating.

What is rhodium plating?

Fletcher & Grace - Bridal Jewellery and Accessories

Rhodium is a silver, high quality plating which will ensure jewellery does not tarnish easily or quickly. Rhodium is also hypoallergenic.

More expensive than gold by weight, rhodium is one of the rarest and most valuable precious metals (a member of the platinum metal group). White gold is often plated with a thin rhodium layer to improve its appearance, while sterling silver is often rhodium plated for tarnish resistance.

There are many rhodium imitations. Items which are stated as plated in rhodium on our website are plated in genuine rhodium. Rhodium is an expensive metal, so expect to pay a little more for jewellery which features the real thing.

Do the images on your website accurately reflect how the products actually look?

Fletcher & Grace - Bridal Jewellery and Accessories

What you see is exactly what the product will look like. None of our product only images have been digitally enhanced and we have made every effort to ensure the product colours shown on the Fletcher & Grace website are as close as possible to actual colours, however, some computer screens may show slight variations. Measurements shown may vary very slightly.

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