Lava Stationery

Rating
1 5 5.0 (41 reviews) 
Service Area
Australia Wide
Business Hours
Online Store
Monday to Friday (10am - 6pm via phone)
Weekends via Email 24/7
Phone
02 9190 1051

QUESTIONS AND ANSWERS


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Is there a minimum purchase for invitations?

Most invitations can be purchased with as little as 1 invitation for a sample. Some invitations such as letterpress or foil printing require minimums and cannot be sent as samples due to the initial high cost of design, materials and/or printing.

How long do invitation orders take before you send them to me?

Invitations take approximately 2-3 weeks to despatch AFTER receipt of payment, guest list and approval of artwork. This does not include shipping time. If you have a large quantity of invitations or a more complicated design that requires speciality materials, it may take longer.You will be notified ahead of time.

What is the process for invitations? Will I get a mock up beforehand?

1. Lava will send you a guest list spreadsheet to fill out your guests' addresses

2. Once that's done, Lava will invoice you for the correct amount. You can choose to pay a 50% deposit or the full amount at this stage.

3. Once the invoice is paid, Lava will begin working with you on the design and send you digital mock ups until you are happy with the formatting.

4. Once all the artwork has been confirmed and full invoice paid, the invitations will go into production. Production times are discussed with the client beforehand. Usually it's 1-3 weeks unless we are organising a special order item.

5. The invitations are all sent to you, unsealed so you can add extra items in the envelope (and check them over) before sealing and posting out.

Can I customise your pre-existing invitations?

Yes! All my designs are able to be changed according to your specifications. I can change the ribbon, card colour, designer paper, buckles, the shape of the card and more. I also create custom invitations from scratch according to your needs!  If you have seen an invitation on the website and would like to change or even remove parts of it, please contact me and I can give you a quote on the new design.

What deposit do you need?

Deposits are negotiated with the customer prior to ordering. Usually a 50% deposit is required to begin artwork and formatting. The final balance must be paid prior to production.

Can I design my own invitation and have Lava Stationery make it for me?

Yes! You can pick and choose products from the website (or point to other invitations that have inspired you) and most likely I will be able to make something similar for you. Note, that I do not copy other invitations in order to protect the copyright of other invitation designers, but I can create a similar look. Please contact me for a quote.

What currency is shown in your product and shipping costs?

All prices online are listed in Australian Dollars (AUD). I currently do not charge any sales tax because I am not registered for GST.

What forms of payment do you take?

All payments are processed through Direct Deposit (EFT), Credit Card (Visa or Mastercard) or PayPal. You can choose to pay using your Visa orMastercard credit cards or you can choose to use your PayPal account balance to make a payment if you have an account already established with PayPal. You do not need to have a PayPal account in order to purchase our products, PayPal also accepts credit card and e-check payments for non-account customers. Invitation orders have a 2% surcharge for credit card or Paypal payments.

Do you ship internationally?

Yes! Shipping costs will be calculated for you during the check out process. Please note that international customers are responsible for all international custom and duty taxes. These are in addition to, and not included in the cost of shipping. As a business, we are obligated to declare all items as merchandise. Lava Stationery cannot be held responsible or liable for any additional fees charged by government or any other authorities. We recommend contacting your government customs department for advice. Another useful web site to check is: http://www.dutycalculator.com/new-import-duty-and-tax-calculation

How will you send my order?

I use Australia Post for all shipments. When your order is posted, you will receive a tracking number in a shipment email. You can track your order online at auspost.com.au/track/track.html

Do you have a physical store or showroom?

Lava Stationery operates as an online store only. If you need to see something in person, I may have samples available to post to you! Pickups are also available on a case by case basis.

Can I pick up my order?

Lava currently posts all orders via Australia Post. At this time, we are only an online shop offering shipped deliveries. We are a functioning warehouse (not a brick and mortar shop). However if you live nearby, Lava can arrange pickup of your order on a case by case circumstance.


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