Empire Room Millinery and Alterations

Rating
(7 reviews)
 
Service Area
Yarra Valley and Surrounds
Business Hours
By appointment only
Phone
Click to show

Questions and Answers

Will my piece be the same as everyone else's?

Empire Room Millinery and Alterations

Certainly not.

Every Empireroom piece is custom made. Completely hand made for every client, each piece takes  2-3 weeks to create from the time you pay, to the time it is ready to ship. No two pieces are identical as they are made just for you.

Do you make custom pieces?

Empire Room Millinery and Alterations

If you like our style, but haven't found the perfect piece to complement your outfit, please contact us to work on an individually designed piece.

Each design will be inspired by your personal style & the theme of your wedding or event.

Be prepared to tell us about who you are & what you like. Once we have agreed on a design, a custom listing will be created for you & work will begin on your piece, once the payment has been received.

Individually designed pieces usually require 4-8 weeks to include: the design process, sourcing materials & construction time.

HELP! Do you do rushed orders? My wedding is next week & I need a veil.

Empire Room Millinery and Alterations

We custom make each piece, so sometimes when we are quite busy & it may not be possible.

Please contact us as soon as possible to discuss a rushed order & we'll do our best to help. An additional fee will be required in this situation. We made an overnight veil for for a bride in November.

What about refunds?

Empire Room Millinery and Alterations

Hopefully there will never be a need for a refund. I try to keep all my customers smiling, but in the event that you are not completely happy with your piece please contact me within 7 days of delivery & I will endevour to solve any problems.

Please contact us immediately if a package is damaged in transit.

As every Empireroom item is made to order, change of mind refunds are not available. 

It is the customers responsibility to return items within 14 days, suitably packaged & shipped via a tracking method. Empireroom will not be responsible for items lost in the mail.

I've seen my dream accessory, can you make it for me?

Empire Room Millinery and Alterations

Empireroom is about creating beautifully designed pieces & garments.

While we may be influenced by the work of other designers, we respect the effort & creativity of others & will not accept a commission to reproduce another designers work.

Feel free to provide images of Vintage outfits or headpieces for us to use as inspiration.


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