From the get go we knew the Encore was the venue for us, we needed something special, that was warm, modern, luxe, that had excellent food and an element of something spectacular to wow our guests (whom the majority of were travelling from the other side of the world). We had specific needs and cultural expectations that we were able to tailor to suit, without any issue.
During the planning; the communication, flexibility, support and friendliness shon through, Nell - it was almost like talking to a friend in the end! You were so kind and really really went above and beyond to make sure I was ok and that the goals and vision that I wanted to achieve was facilitated, the little touches and add ons were so thoughtful and surprising - so thank you!
The day was such a blur, what is a wedding without dramas, but the hiccups on the day (family, travel issues, road accidents, time blow outs and vendors AWOL) were handled gracefully and professionally. I am a bit sad that we had to rush things (outside of both ours and your control) but I was so so happy to have Michael there on the night to get things back on track; He was a shining light, so calm, reassuring, happy and efficient (lots of the single ladies were keen to know more too ;))! Your staff were impeccable, the service was faultless, the food was magnificent, all the little details that we had worked so hard on were all there just as I envisaged and not one person had anything negative to say! Everyone was just wowed.
I honestly wish we could do it all again, just so we could take it all in, eat amazing food and drink sensational wine!!