YAY! Wedding Favours

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Service Area
Deliveries Australia wide
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Questions and Answers

Do we ship Australia wide?

YAY! Wedding Favours

Yes, we ship Australia wide and track the goods.

If goods are going to a residential address and there is no-one home, the courier will leave a card for you to re-organise delivery. Alternatively we recommend shipping to a work address (if that is allowed at your place of work) or you can request for goods to be left at your front door step if you are not home. If you request goods to be left at front door step when you are not home, we cannot be responsible for the goods if they are damaged by weather or stolen.

Can i mix and match colours of product? For example can i order lip balms with 50% in pink and 50% in purple?

YAY! Wedding Favours

Yes some products do allow for mix n match of colours, as long as we brand the product with the same design across the full order with the same artwork and same engraving or same print colour at the same art size. We can confirm this when you inquire.

For your individual guest name products such as playing cards or chocolate bars, how does that work?

YAY! Wedding Favours

The main packaging has your artwork the same across all the packaging, but we allow for individual guest names to be added to certain products. You then use them as part of the place setting at the reception and remove the name tent card you would normally have.

For the products we provide that can be individually named with the guest name, we recommend providing the guest list names in an excel spreadsheet consisting of first name in column A and surname in column B.

We recommend also having some blanks made up incase of any last minute guests being added to the attendees. Your main artwork stays the same but we print without a name (if you request).

You can also make the names fun. We don't need first name and surname for all guests, you can do nicknames instead - Johnno, Hillsy, Lou-Lou etc or you can have Grandma Jean, Uncle John, Cousin Jenny etc. If your unsure, please ask.

How do i choose on artwork designs or fonts?

YAY! Wedding Favours

For some products we have default designs you can choose from (like the chocolate options) and we just add the Bride and Grooms names, wedding date, wedding venue or even a short message or poem (room permitting).

For other products the branding space is limited, so it may be just a small laser engrave of the Bride and Grooms names and a date. You can tell us the font you would like.

Some products allow full custom artwork that needs to be prepared. If you know a graphic designer, we can supply product templates/specifications and you can design a really bespoke design unique to the Bride and Groom that yu supply back to us.

If you want custom artwork that has a lot of detail that we need to lay out on the product template, we charge an additional fee for this. We will quote you should this be a requirement.

Do i get to see what the layout looks like before you brand and supply the product?

YAY! Wedding Favours

We supply you with an art layout for you to check and sign off prior to full production so that way you can check and approve the art layout you requested.

How long does it take from when i order until i receive delivery?

YAY! Wedding Favours

Each product varies in time, but i would suggest allowing 2-4 weeks depending on the product.

I also suggest ordering products at least 6-8 weeks prior to your wedding date. That way you have peace of mind that we have delivered and you can tick the wedding favours off your list of "to-do's" so there is one less thing to worry about.

What if there is a problem with my product?

YAY! Wedding Favours

We ask that you check your products within 7 days of when you receive delivery.  Please let us know of any concern so we can assist. Photos and a description of the issue are highly recommended to be emailed to us at info@yayweddingfavours.com.au for review and we will contact you as soon as possible.

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