QUESTIONS AND ANSWERS
How long will the production time take?
Most items take approximately 5 -7 business days for production once all payment and info for engraving has been received. Some items take longer, these timeframes are outlined in the individual listings.
All production times shown are estimates only and will vary depending on the volume of work on hand. If your item is required to be sent within the advertised production time for a time critical event please contact us before or at the time of ordering to confirm this so that your order can be sorted appropiately.
Please note that we send artwork approvals for personalised orders to ensure you are happy with the design before production, with this in mind any time that passes between us emailing your approval and receiving the ARTWORK APPROVED confirmation back from your email will be added to the production times outlined, as there is no way your order can go into the production line without artwork approval being received. With this in mind we stress how important it is to keep an eye on your email during the following days after placing your order.
We also offer a rush production service on most of our items which can bring the production time back to 3 business days from approval. There is a surcharge of 20% of the order value or $20 (whichever is greatest) to add our rush production service to your order. This rush production service should be discussed with our staff by calling us at the time of ordering. Our staff will also need to talk you through how to add this rush production to your order.
Courier/Express delivery is also available for urgent orders, the cost of this varies depending on the weight of the items being ordered and also the location. Similar to our rush production service this should be discussed over the phone with our staff at time of ordering, please call us.
What if I need it urgently, in less time than the outlined in the listing?
If you have a tight deadline please let us know before you place the order. We may need to add a rush charge or upgrade your order to Express Post to ensure that it will arrive by your deadline.
What can I expect to happen after I place my order?
After you place your order you will receive a confirmation email to say that we have received your order.
Our graphic designer will then receive your order and set up the design for you to review. 12-48 hours later you will receive your artwork proof (time varies depending on how busy that period of time is). You can then review the artwork and approve it if you are happy with the design and details.
Once the artwork is approved, your order will move through to production.
When your order has been completed and dispatched, you will receive an email notification and a tracking number will be uploaded to your order history.
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