QUESTIONS AND ANSWERS
What happens when I submit an online inquiry?
Once you submit your inquiry we will contact you to discuss what you need. Nothing is confirmed, and you are not required to pay for anything when your inquiry is submitted. We believe that speaking with you in person the only way to make sure we know exactly what you want. Even if you have no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little sticky.
Is there a lead time? How long will it take my lollies to be made?
Everything at sticky is made entirely by hand, which means we need to watch our production schedule carefully. A good rule of thumb is to try to give us three weeks notice, with a little more time around the Christmas period if possible. Of course, we will always do our best to fill urgent requests where possible, and we usually manage it, but the more notice you can give us the better.
Can I package it myself?
We love it when you package it yourself. Please remember that there are no preservatives in what we do and that the lollies do need to be packed into something airtight. There are some beautiful packaging options out there, but if they aren’t completely airtight, make sure the lollies go into a small bag or similar airtight container first.
Does my choice of color limit the choice of flavor?
No. Any color with any flavor. They are separate processes. Just remember that each batch will be a single flavor and color scheme choice.
Can Sticky deliver anywhere? Overseas?
Yes. Cost of the candy is the same, but delivery charges will change. Send an enquiry through and we will give you a quote. Sticky also has outlets now in Australia, Singapore, Malaysia, Hong Kong and Indonesia
Do the lollies contain Gluten?
No. They are 100% Gluten Free. They are made with GLUCOSE which is derived from wheat, but contain 0% Gluten.
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