Would definitely recommend their service the consultant I had was just amazing!! Was notified when my dress arrived, the process of my dress getting altered was so easy and simple. They went above and beyond to squeeze me in for my final fitting and so supportive along the way
Thank you Thu for your kind words. It was a pleasure to assist you with your dress!
If I'm honest, the dress was the only service that stressed me out. When I tried it on at the start I put in a deposit, and when I came in 3 months later we ordered it in and they told me to come in 6 months later again. When I came in that time, they didn't make it very clear about when I should come in, and in the end it was the entirely wrong dress that was ordered in, which I was told was my fault. The lady was helpful to get in the correct dress, and it came 2 weeks before the wedding. The dress itself was really beautiful in the end, but the experience in getting it was really a stress, especially when I had to get the alterations done in time too.
Hi Bronte, Thank you for taking time our of your day to issue us with your feedback. All feedback is welcome, helpful and treated as a valuable learning opportunity. We have looked over your account records which reflect your dress as being correct, however your size requirements needing adjustment. We are happy that we were able to accommodate this within a very short timeframe and even more so happy to read that you loved your gown and complimentary bag and veil. In reference to all details you felt weren't supplied your account notes reflect discussion of your pick up date requirements and these are found on your order paperwork with an approximate pick up date of your gown arrival. We wish you all the very best for the future. Kind Regards, LUV BRIDAL
I said yes to my wedding dress on my very first visit to Luv Bridal and Formal in Melbourne - Marie was absolutely amazing to deal with on my first visit, she made me so comfortable. All the other girls at the store were amazing as well during my fittings, and the seamstress who did my alterations was lovely!
Couldn’t recommend Luv Bridal highly enough!
There were quite a few issues with ordering my dress in and their alterations place they suggested to me was really bad. They made pulls on the fabric of the dress, and their quality of work was so bad I was shocked! It really ruined my dress, paying so much I would expect much better service.
I cannot LUV my dress enough (hehe)! Honestly I had so many compliments on it like 'it was made for you'. I just love it so much. The ladies were amazing from the day I tried to it on to when I picked it up. They have given me recommendations as to where to get it dry cleaned and altered.
The staff at Luv Bridal are friendly and helpful. Not at all pushy. My consultant Michelle, was so lovely and patient. Michelle asked all the right questions to help me decide/rank the dresses "process of elimination" she called it. Like so many brides, I tried on many dresses, and ended up purchasing the first dress I tried on LOL. The store has many dresses in a wide range of sizes and caters for all budgets. My dress was so reasonably priced, I would definitely recommend any bride check out the store.
Absolutely loved the whole experience at Luv Bridal. We were warmly welcomed into the beautifully set up store, with our choice of tea, coffee, mimosas, etc. The appointments were longer so you had time to try on a range of dresses and not feel rushed or disappointed. The team were also lovely and helpful. Perth store.
Jada was my consultant and she was just the best. She through in all of her ideas and really helped to pick the dress that I absolutely loved that made me feel like an absolute princess. There was an issue with the delivery of my veil but was quickly sorted and fixed within a reasonable time frame.
Beautiful products but I was thoroughly disappointed with the service from LuvBridal in crows nest. I ordered a veil in May and was told I would receive it in 2-3 weeks. I didn’t hear anything from LuvBridal after a few months so I called in July to follow up and I had little explanation for where my veil was, just that there may have been a delay. In the end, I received my veil a week before my wedding in August after frequently calling to follow up (I also needed to get it altered) - stressful to say the least! If staff were to have called me to let me know what was happening or to offer to give me a tracking number that would have been helpful and reduced the concern that it may not arrive.
Thank you for taking time out of your day to issue us with your feedback. All feedback is welcome, helpful and treated as a valuable learning opportunity. Unlike other businesses, we are uniquely equipped with the ability to address concerns on a very personal level due to the nature of our business and the records we keep. We apologise that you felt disappointed in our services, however some situations are out of our control when an item is in transit and whilst this small delay is a rare occasion please note that our ordering team had your veil’s arrival listed as a priority during this period. We wish you all the best with your wedding. LUV BRIDAL
Every store of luv bridal had helpful consultants that listen to what I was after and budget and helped me kept to it. Found my perfect dress and they were patient with Us trying on different accessories, veils and looks as I was coming around to this decision. Fabulous array for choices as well o ensure you can see different shapes anencephaly styles
Chelsea at Maroochydore and she had great service. The one on appointment was really good and I went in once and I found my dress on the first time I went in. They were very prepared when I went in. They had a great selection of dresses and styles to choose from. They helped me work within my budget and gave different options that catered for the style of dress as well as budget.
My dress was beautiful and unique and surprisingly very reasonably priced! Every appointment at Luv Bridal made me feel at ease, they allowed us to take pictures, and try on different styles. The girls there were polite and professional and didn't blink an eye when I chose a wildly different Bridal Style, the rooms were artfully styled and very spacious. There was Nadi the seamstress around the corner that made alterations simple and stress free. Do recommend!
Luv Bridal and Formal in Crows Nest were absolutely amazing and provided me with the best atmosphere for choosing my wedding dress. It was the first shop I went to and the last. I tried on about 6 different dresses and managed to find my perfect dress within just a couple of hours and the staff were so incredible excited and supportive and happy for me - even though they find dresses for brides every single day, they still made me feel so special and important and understood what it meant to me and my mum and sister who were there with me. Price indicative of my perfect dress and the most gorgeous veil and hairpiece.
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