We were very happy with the assistance we received from Renee at Luv Bridal. Goods arrived as described and on time as promised. They had a larger number of sizes to try on in store so didn't have to purchase a dress that had not been tried on which was issue with other bridal dress stores. Highly recommend this business to brides.
Luv bridal were fantastic. Being a size 14-16 most of the dresses I tried on in other stores did not fit and I have to say I was ready to give up on it being a positive experience until I came to this store. EVERY dress I was put in fitted and I ended up having a large range to choose from. Absolutely positive fantastic experience
The girls at Luv Bridal are fantastic. When I went for my initial appointment I had no idea what shape of dress would suit me but knew what sort of detail I wanted in a dress. They chose a few dresses from their range that suited the detail I wanted and were fantastic at picking dresses that suit my body shape. I ended up choosing a dress that I never in a millions years thought would suit me. The ordering process is very efficient, my dress was ready months earlier then expected.
The selection of gowns here was the hardest part of deciding! Service was hit and miss - the first time was really busy and it was hard to get advice. The second time we made an appointment and the ladies could not have been any better! Lot's of fun, beautiful gowns and accessories.
First consultation was fantastic, although we were not told alterations were not included in total price. Arrived for what we believed was first fitting and informed alterations were additional cost and had to be arranged off-site. Second consultant seemed somewhat clueless about everything. Overall happy with my dress.
On pretty last minute notice, I was able to walk in and buy a dress that I liked, at a good price from their sample range. The sales lady wasn't rude like some places we visited, managed to look after me in between her appointments. I was also pleasantly surprised to find that they had a special deal with "Wedding Gown Preservation" for pick up and drop off, dry cleaning and acid free box. :) Made it so much easier.
The staff at Luv Bridal were approachable and friendly. Not leaving long before my wedding day, the staff ensured I had found the perfect dress, and were prompt in following through with queries and making sure my dress alterations were of high priority. Loved the dress!
I hate to say this because my dress was amazing however the service here needs work. First I wasn't told my dress had arrived leaving very little time for alterations and then my veil was not forgotten. When finally ordered again I was not notified of it showing up. Unacceptable stress 1 week out from the day!
I went to the Parramatta shop and they have a large selection of dresses, so there are a lot that you can try on. The staff was knowledgeable and helped me pick the right dress. The price was reasonable, and the dress was on special so we saved quite a bit of money. The whole process was so quick and easy. The only issue is they don't have a seamstress at the store, so we had to take it to a seamstress a few blocks away.
Good service... they didn't have many options available but the dresses we chose turned out to be nice with the great colour.... however we disliked the corset back when we realised the workers didn't have a good solution on how to make stripes invisible or blended well... the shop is affordable and don't be afraid to bargain!
Very friendly and detailed service, given that I had already had a bad experience elsewhere. No pressure to buy the first time, answered questions and gave honest opinions re: dress styles and sizing. After sales service + alterations were also done with no issues-definitely recommend re: service, gorgeous dresses and price!
The staff were very helpful and was willing to help with any and all alterations. We were lucky enough to find the perfect dress for my maid of honour here too. I most appreciated not being pushed to buy a dress unless I was sure. This gave me a chance to think and consider my options before I picked my beautiful dress.
The girls at parramatta luv bridal were so friendly and made the wedding dress choosing experience amazing. Allison from Luv bridal was so knowledgeable about what dresses would suit me. The dress was delivered well before the date it was needed and in great condition.
I had no troubles at all finding my dream wedding dress at Luv Bridal Chartswood. I had a weekday appointment and had the shop to my self which was great. The staff were so lovely and made me feel so special which was lovely. I really love Pronovias dresses and they had a lot to choose from from this range and the prices were very reasonable also.
Very unhappy with the treatment we got from the Moonee Ponds store. The seamstress had no idea how to alter the dress for us after they ordered the top half too big for me. When we decided to take it elsewhere my mother got a phone call from the manager and was abused.
AMAZING!!! Walked into the store to be greated with a smile. Had a look around and asked to try on the ones I had short listed online, Saturday without an appointment but they still let me try. I was sold! Went in to look and ordered my dress!!! Thank you!
Luv bridal were extremely helpful when I was choosing my wedding dress. The prices are really reasonable and the dresses are beautiful. The only issue I had was when I was picking it up as they never called me to tell me it had arrived yet expected me to pick it up within the next couple of days when I called to ask whether it had arrived and I lived quite far away.
My dress looked amazing however the customer service I received throughout the process of ordering and awaiting arrival was not overly satisfactory. I found the sales rep overly nice in person and hard to deal with via email. Apart from this my dress received many compliments.
I went initially to Slacks Creek to choose my dress and the girls were great and helped me choose the right dress for me. I also visited the shop at Harbour Town on the Gold Coast for my alterations and the staff were excellent.. Both shops were brilliant and I was really pleased with the outcome.
Great service when choosing my dress! They helped me with so many different styles and were very helpful and honest with what suited me and what didn't. The alterations were a bit expensive but was willing to pay for someone who knew the design and would alter the dress properly
Carol from Luv Bridal was so accomodating! I told her within the first few minutes I met her what my budget was, and believe it or not the very first dress she picked out was the one I chose for the wedding! The ladies there are so friendly and so many dresses/veils to choose from.
Not a great experience here. So many things went wrong with the dress and I really felt they didn't care at all. Their answer to fixing a problem is making excuses and getting you out the door as quick as possible. I'm hoping it was just a 1 off and no other brides have to go through what I did :-/
I bought my amazing dress brand new at a very affordable cost. The shop assistants and designer were very helpful, and the dress earned me lots of compliments. I am not one to compliment unless it is worth my 2 cents, but this dress is great. The detail in the lace and the quality is fantastic for the price that I paid! Thank you!
Didn't make appointment as wasn't sure what time we'd arrive - website said "appointments are preferred but not necessary". After being ignored for 15mins, asked for assistance. Was disapproved of and sighed at. Was allowed to try dresses on for 6mins before being abandoned when appointment turned up 30mins early.