I hate to say this because my dress was amazing however the service here needs work. First I wasn't told my dress had arrived leaving very little time for alterations and then my veil was not forgotten. When finally ordered again I was not notified of it showing up. Unacceptable stress 1 week out from the day!
Very friendly and detailed service, given that I had already had a bad experience elsewhere. No pressure to buy the first time, answered questions and gave honest opinions re: dress styles and sizing. After sales service + alterations were also done with no issues-definitely recommend re: service, gorgeous dresses and price!
The staff were very helpful and was willing to help with any and all alterations. We were lucky enough to find the perfect dress for my maid of honour here too. I most appreciated not being pushed to buy a dress unless I was sure. This gave me a chance to think and consider my options before I picked my beautiful dress.
The girls at parramatta luv bridal were so friendly and made the wedding dress choosing experience amazing. Allison from Luv bridal was so knowledgeable about what dresses would suit me. The dress was delivered well before the date it was needed and in great condition.
I had no troubles at all finding my dream wedding dress at Luv Bridal Chartswood. I had a weekday appointment and had the shop to my self which was great. The staff were so lovely and made me feel so special which was lovely. I really love Pronovias dresses and they had a lot to choose from from this range and the prices were very reasonable also.
Very unhappy with the treatment we got from the Moonee Ponds store. The seamstress had no idea how to alter the dress for us after they ordered the top half too big for me. When we decided to take it elsewhere my mother got a phone call from the manager and was abused.
AMAZING!!! Walked into the store to be greated with a smile. Had a look around and asked to try on the ones I had short listed online, Saturday without an appointment but they still let me try. I was sold! Went in to look and ordered my dress!!! Thank you!
Luv bridal were extremely helpful when I was choosing my wedding dress. The prices are really reasonable and the dresses are beautiful. The only issue I had was when I was picking it up as they never called me to tell me it had arrived yet expected me to pick it up within the next couple of days when I called to ask whether it had arrived and I lived quite far away.
My dress looked amazing however the customer service I received throughout the process of ordering and awaiting arrival was not overly satisfactory. I found the sales rep overly nice in person and hard to deal with via email. Apart from this my dress received many compliments.
I went initially to Slacks Creek to choose my dress and the girls were great and helped me choose the right dress for me. I also visited the shop at Harbour Town on the Gold Coast for my alterations and the staff were excellent.. Both shops were brilliant and I was really pleased with the outcome.
Great service when choosing my dress! They helped me with so many different styles and were very helpful and honest with what suited me and what didn't. The alterations were a bit expensive but was willing to pay for someone who knew the design and would alter the dress properly
Carol from Luv Bridal was so accomodating! I told her within the first few minutes I met her what my budget was, and believe it or not the very first dress she picked out was the one I chose for the wedding! The ladies there are so friendly and so many dresses/veils to choose from.
Not a great experience here. So many things went wrong with the dress and I really felt they didn't care at all. Their answer to fixing a problem is making excuses and getting you out the door as quick as possible. I'm hoping it was just a 1 off and no other brides have to go through what I did :-/
I bought my amazing dress brand new at a very affordable cost. The shop assistants and designer were very helpful, and the dress earned me lots of compliments. I am not one to compliment unless it is worth my 2 cents, but this dress is great. The detail in the lace and the quality is fantastic for the price that I paid! Thank you!
Didn't make appointment as wasn't sure what time we'd arrive - website said "appointments are preferred but not necessary". After being ignored for 15mins, asked for assistance. Was disapproved of and sighed at. Was allowed to try dresses on for 6mins before being abandoned when appointment turned up 30mins early.
Found my Dream Dress at a very good price. All the girls in the shop both at Robina and Harbour Town were very helpful and friendly, which made the experience of trying on wedding dresses, very enjoyable. Very reliable and efficient staff, who had the whole process organised well.
I stumbled across these guys through advertising on Facebook of their annual December sale, went in that week and 2 visits later had ordered my dress. They are the only Bridal store I visited that have variety of sizes so you actually got to try the size you are buying.
Great range of dresses to chose from and nice new store. I had some wonderful service from Jess and was so happy with the finished product. Very reasonably priced dresses and add-ons (ie. belts, hoops, veil, shoes, accessories). Alterations was also reasonably priced - just make sure you get in early as the dress maker works part time.
Beautiful dress, but poor service by shop assistants. Always ran late for appointments, and got my alterations wrong - they had to take it all apart again and fix it up. Lucky there was enough time to get it fixed before the wedding. Suggest buying the dress there (they have lots of choices at good prices), but get alerations done elsewhere to lower the stress levels!
We purchased our bridesmaid dresses from Luv Bridal. They were very friendly and helpful. They made excellent recommendations with styling and helped to find the perfect dresses. We found that they didn't make too many appointments at once so the store wasn't overcrowded - they focused their full attention on you. The dresses arrived exactly on the day they advised they would. I highly recommend Luv Bridal in Parramatta.
Perfect service from their Parramatta team. I tried my dress on, on three different occasions before I decided to buy. Each time the staff were friendly, and not at all pushy. Out of the four bridal shops i went too these guys, by far, had the best service! They have a great range of sizes for dresses, so unlike other stores I didnt have to try and squeeze into a dress Two sizes too small. I also got my bridesmaids dresses here, they were fantastic at helping me pick something that could be altered for two of my bridesmaids who were pregnant. Dresses are affordable and reasonable quality for the price. Would reccomend this shop to any bride.
Wow, wow, wow!!!! This was the most amazing wedding dress I’ve ever laid my eyes on. I understand all guests complement the bride on the dress, but the complements kept coming and coming. It’s 2.5 months since I got married and I’m still hearing about how amazing my dress is
Very disappointing. Not very professional. Purchased two bridesmaid dress but didn't end up using them as one of the dress did not fit the girls. At time of getting the measurement the girls in the store told my MOH to go for a smaller size and in which she agreed trusting their expert opinion. How this was a huge mistake as the end result was that even after 2 alteraltions the dress did not fit her... It was way too tight around the waist. The girl in the store told me that it looked fine and even though it's tight "no one will be looking at her anyway" I couldn't believe the words that came out of her mouth! Whilst this was going on with my dresses there was another unhappy bride on the phone and in store ! Long story short don't go with them !
Carol from Luv Bridal in Chatswood was a god send when planning and arranging everything for my wedding. She was such a ball of knowledge when it comes to everything weddings and was able to give advise on many parts of my day including helping me find the dress of my dreams and all the accessories to go with it.
Brilliant shop! Bought my dress from the Parramatta store and all the staff were fantastic & helpful. I found my bridesmaids dresses at the same store & they packaged all the dresses together & gave me a good discount. Beautiful dresses, great staff & so easy to deal with
The service at luv bridal was excellent, I never had to wait with every appointment, my consultant was Azi who was extremely friendly and made me feel really comfortable and was very honest with her opinions, My dress came exactly as ordered and was perfect I could not have been happier.
Mia Solano gown - loved my dress and the service from Bec on my first visit, however I was a first time bride and craved the excitement a wedding should bring and I didn't feel the environment supported that. Everyone needed to lighten up and smile! Only downside was anyone that was helping me on my 3 visits walked away to answer the phone every time it rang - which was a lot!
Luv Bridal were so lovely to deal with, and supported me in my weight loss Journey from a size 16, down to a size 8 wedding dress, my gown was just gorgeous. Highly Recommend.
Made me feel at ease... I was fairly stressed out with the small time frame But they were very helpful and friendly every step of the way
Carol at Luv Bridal made my experience in picking the perfect dress perfect in itself, we bonded immediately. Her genuine caring personality, honesty and warmth, made my mother and I feel at home during the process and completely taken care of with the highest degree of professionalism.
I loved my dress and the price was fantastic. Luv Bridal has such a big range and my dress was ready to be picked up 2 weeks after ordering, no need to wait 6 months like with a lot of other stores.
The girls at the Robina and Harbour Town stores on the Gold Coast were fantastic! Great range of gowns, veils and head pieces. The service and alterations were amazing and nothing was ever an inconvenience. I was also able to store my gown until the big day.
I went to Luv Bridal specifically for a dress i had seen in a magazine as they were the only stockist of the brand in Australia. The girls there were lovely and while i knew exactly what i wanted, and purchased the first and only dress i tried on, I am sure had i needed more assistance i would have been given it. Not the fanciest of bridal showrooms but this did not worry me, however if you are looking for a "Say Yes to the dress" style experience, maybe try somewhere else for that!
Excellent service. Dress was ready within two months of being ordered. The alterations were reasonably priced and seamstresses did a great job with bustle and faux belt.
The girls at the shop were fantastic, they couldn't have done more to me happy, with the fit and style of my dress. Great price for the dress very affordable.
Corinne (Luv Bridal, Robina) was helpful, friendly, and professional, making the experience easy and fun for Mum and I, despite my not being body-confident. Many people complimented how well the gown she chose suited me. LB even discounted me for buying the display dress, and had it washed for me!
The staff were friendly and helpful in all of my appointments (except on one occasion an older assistant helped me in a dress then walked away to talk to another customer during one of our appointments making it a little awkward for me to get help to get out of it), gorgeous range of dresses and accessories. They have fantastic package deals in which I got my dress, headpiece, veil and 3 bridesmaids dresses at the same place.
I had a great experience at Luv Bridal in Como. Maria was fantastic and I found my very special wedding dress, accessories, bridesmaid dresses with her help and expertise. They had an amazing deal on at the time too. Luv Bridal was the first and only store I went to.
The ladies at the Luv Bridal Parramatta store were so helpful! I only had to try on 4 dresses before I fell in love with one they had suggested for my shape. It was beautiful and at a reasonable cost. The ladies made me feel so special and my dress shopping experience with mum a great memory!
Loving, caring, helpful, generous with their time, lots to choose from and they go out of their way to look after you. Highly recommend.
Hi Vicky, Thanks so much for rating Luv on EasyWeddings. We'd love to see some pictures from your wedding and feature your wedding on our exclusive Luv Bride online features -- please email 10 to 15 of your professional images that you'd like to share to email@example.com. Looking forward to seeing them! x
I first went to there massive store in Queensland but knew it was the 'too hard basket' for transport, fittings and time limitations. I was devastated until they mentioned they just opened up a store in Como, Perth. They had a HUGBE variety avaible in different shades and colours and if they didn't have your size, was available to locate from there other stores. being well and truly over dress shopping, they allowed me to buy off the rack, alter within 6weeks with 1 fitting (unbelievable), have THE BEST prices from all shops I viewed and above all, there customer service was patient and impeccable! on top of that I also bought my daughters flower girl dress and birdcage hair piece to match- one stop shop!