{"id":276339,"date":"2017-02-28T02:50:39","date_gmt":"2017-02-27T15:50:39","guid":{"rendered":"https:\/\/content.easyweddings.com\/au\/pro-education\/handle-negative-feedback-social-media\/"},"modified":"2017-02-28T02:50:39","modified_gmt":"2017-02-27T15:50:39","slug":"handle-negative-feedback-social-media","status":"publish","type":"au-pro-education","link":"https:\/\/www.easyweddings.com.au\/pro-education\/handle-negative-feedback-social-media\/","title":{"rendered":"How to handle negative feedback on social media"},"content":{"rendered":"
<\/a><\/p>\n Social media is an amazing platform on which to connect with your clients and showcase your product or service to countless potential clients.<\/p>\n Increasingly, this is the arena where couples first look when deciding on their style, themes, or locations for their wedding, so it is the ideal place to put your best foot forward to encourage couples to contact you with enquiries about their wedding day.<\/p>\n No matter whether you engage with one or two social media sites, or exist solely on them, it is important to brush up on how to deal with negative feedback on social media.<\/p>\n Even the most professional, experienced, and renowned businesses can fall victim to negative reviews or comments as it’s impossible to keep 100% of your clients happy 100% of the time.<\/p>\n But gone are the days where disgruntled clients would send you an email or pick up the phone to air their grievances.<\/p>\n Today, they will hit the keyboard and their opinions are there for all to see.<\/p>\n Don’t despair, there are a number of ways that you can handle negative feedback on social media\u00a0in a positive way, which will have positive flow-on effects into the future.<\/p>\n There is no one-size-fits-all approach to responding to negative feedback as each case will be very different. What is important is your response time. Potential clients who engage with your social media pages will pay attention to things like your response time. A negative comment that is left for days, or completely ignored, will give the impression that the business owner is quite happy to sweep problems under the carpet and give potential clients the feeling that they would not be valued. Also, unanswered comments can simply enrage already upset customers even more, leading to more heated posts and further reputation damage.<\/p>\n It’s important to determine what is a legitimate complaint and what is anti social behaviour or abuse. All legitimate complaints need to be responded to in a professional manner, however abuse or anti social behaviour does not need to be tolerated. If someone is ‘trolling’ you or abusing you then it is perfectly reasonable to remove the post.<\/p>\nRespond quickly<\/h2>\n
Separate abuse\u00a0with legitimate complaints<\/h2>\n