Bevilles

Rating
1 5 4.6 (49 reviews) 
Service Area
Australia Wide
Business Hours
See www.bevilles.com.au for individual store hours
Phone
03 8397 3969

QUESTIONS AND ANSWERS


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What shipping options are available?

We know you like to get your parcels fast! At Bevilles we aim to deliver your beautiful jewellery and watches to you with ease.

Capped Delivery Costs

We make it easy by capping your delivery costs.

  • FREE delivery on all orders over $100
  • Just $9.95 for standard delivery
  • Just $12.95 for express delivery

Delivery Zones 

Bevilles offer a reliable and affordable delivery service to all areas within Australia. If you're unsure about delivery to your area, please contact us for help. 

Estimated Delivery Times

Australia Post will deliver to your nominated address between 9am and 5pm Monday to Friday excluding public holidays. Customer orders will be dispatched from our Melbourne warehouse once payment has been approved from our finance company within 1 to 4 business days.

Please note that any customised items including our personalised range will be delivered within 4-6 weeks of order placement.

Bevilles always endeavours to ensure fast and reliable delivery, however sometimes there may be slight delays that are beyond our control. If you need an item by a specific date, we recommend calling the Online team on 1300 797 949 to confirm delivery times.

Track Your Order

We ship all of our orders via Shippit, where Australia Post will deliver your items. Once your order is shipped, you will receive a confirmation email which will include a Tracking ID Number.

Need Help?

If you have not received your parcel within ten working days of ordering or your parcel has arrived damaged, please contact us .

Does your jewellery come with warranty?

We provide a limited 365 day manufacturing warranty on all jewellery purchases with proof of purchase. This does not cover ‘accidental damage’ ‘deliberate damage’, excessive or normal wear and tear. If a Bevilles item does not live up to your expectations, and you believe it is in fact faulty, our staff will happily assess the item and work with you on an appropriate solution.

 

We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund.

 

You can view our full terms and conditions on our website: https://bevilles-jewellers.myshopify.com/pages/terms-and-conditions

How can I be sure my online payment is secure?

We have gone to great lengths to provide you with the safest online shopping around. Credit card information that is sent to us is encoded with the latest SSL encryption technology which cannot be accessed or used by anyone else; ensuring that any information you send to us is completely safe.

Online Payment Methods

All orders are calculated in Australian Dollars (AUD). For purchases over the Internet, we accept any of the following:

Credit Card

Bevilles accepts online payments using the following credit cards: VISA and MASTERCARD.

IMPORTANT: Internet security is important to us. In the interest of all credit card holders large transactions may involve additional screening.

There might be a few reasons that customers need to complete Security Checks. Those reasons are:

  • If you are a first time Bevilles Online shopper and have made an order to the value of $300 or more.
  • If you have made multiple attempts at ordering and have had multiple declined transactions.
  • If you make several orders within a very close time frame.
  • Bevilles Online has the right to request a security check on orders that may seem suspicious other than the reasons mentioned above. Should we require confirmation on a couple of key details we will get in contact with you via email. Bevilles reserves the right to cancel the order and process a refund if necessary.

PayPal

Bevilles accepts online payments via the PayPal payment system. 

Fast: Payments are made immediately

Easy: You can fund your payment using existing balance in your PayPal account, or by linking to your debit card, credit card or bank account

Secure: PayPal NEVER shares your financial information with anyone

For more information on PayPal, or to create an account visit www.paypal.com.au. We recommend linking your PayPal account to your bank account if you do not have a credit card.

Buy Now, Pay Later.

Bevilles offers Humm, Zip and AfterPay online for interest free buy now pay later options.

See more details at www.shophumm.com.au, www.zip.co or www.afterpay.com.au

Bevilles Jewellers Gift Card

Bevilles Online accepts all valid (before the expiration date) Bevilles Gift Vouchers.

Redemption of Eternity Club Points

If you are an Eternity Club Member and wish to redeem any of your accrued points you can do so at the checkout. To redeem your points please ensure that your Eternity Card Number is linked to your online account. 

On my checkout screen there is a field for a Coupon Code. What is this?

Occasionally we may run certain promotions where we give out coupons. These may be for promotions like free shipping or a discount on your order. To be notified of these special promotions and other great offers please subscribe to our e-newsletter.

In Store Payment Methods

All of our Bevilles stores accept Credit Card - VISA, MASTERCARD, Bevilles Gift Cards, Lay-by & Cash. We also use Humm (formally Certegy), Latitude Finance, Afterpay and Zip as payment options. Please ask in-store for more details regarding this. 

Where can I get store details, store opening times and contact?

You can view our Store Locator here: https://www.bevilles.com.au/pages/store-locator


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