What happens if I have to cancel my Chair Hire for my Event?

For a cancellation of a Chair Hire there is a Cancellation Fee For cancellation on the day of your Event the Fee is 100% of the Hire Costs (this does not include the delivery, setup & packdown costs – this is waived) For cancellation between 24 hours to 1 week prior to the start time of your Event the Fee is 50% of the Hire Costs (this does not include the delivery, setup & packdown costs – this is waived). For cancellation more than 1 week out from your Event the Fee is 25% or $50, whichever is the lesser amount. All amounts paid to Grande Moments prior to your Event will be refunded back to the bank account provided less the cancellation Fees.

What if my Wedding is cancelled and I have paid for your services including Flowers?

or any cancellation there are Fees associated. – For cancellation on the day of your Wedding the Fee is 100% of all costs associated with the Event – For cancellation 24 hours to 1 week prior to your Wedding the Fee is as follows:- For Flowers the Fee is 100% of the cost as per Invoice (this includes the costs of the flowers as well as the labour) 50% of all other costs associated with the Wedding – For cancellation 1 month or more out from the Wedding the Fee is 25% All amounts paid to Grande Moments prior to your Event will be refunded back to the bank account provided less the cancellation Fees.

Grande Moments Weddings & Events

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OVERVIEW

Do you want your wedding to be unforgettable? Then you have come to the right Stylist who will deliver that personal touch just for you!

I can help advise you on upcoming trends and styles and transform your event into something that personifies class and elegance. I will customise your perfect day exactly how you dreamt it always would be.

Grande Moments custom design Styling and Decorating Packages to your requirements and budget!

Let me take the stress out of planning your special day from our initial consultation to those amazing final moments.

I am very passionate about everything I do, so call now and book your free consultation.

About

Hi! I’m Annastasia Grande, the creator of our dedicated family business. I have always had a love of and held a special place in my heart for Weddings and what a Wedding stands for ever since I was a little girl. My experience in weddings & events spans across almost 20 years. I have Formal training in Business, Event Planning and Wedding Floristry and many years ‘on the job’. Your Wedding is as unique as you are and I personally guarantee your vision is my utmost priority!

Mrs Annastasia Grande

Business Owner

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FAQ

What types of Events do Grande Moments service ?

Weddings, Commitment Ceremonies, Engagement Parties, Bridal Showers, Birthday Parties, Christenings, Baptisms, Baby Showers and any other occasion you can think of.

Can Grande Moments setup all the Styling & Decorating for my Wedding Ceremony and Reception including my Wedding Bouquet and Flowers for the Bridal Party?

Yes, absolutely.

Grande Moments can do all the setup and packdown for your Wedding Ceremony, Wedding Reception and can make all of your Wedding Bouquets, Corsages, Buttonholes, Wristlets, Pomander Balls etc. We provide a full service, satisfaction guaranteed.

Please Contact Annastasia to discuss all of your Styling needs.

How many days is standard for a DIY Hire?

The standard number of days for a DIY Hire is pickup Friday and drop back Monday afternoon.

Please feel free to discuss any other options outside of these days.

Do I have to pay a Security Deposit for a DIY Hire?

Yes, all DIY Hires incur a Security Deposit. A security deposit is imposed in case any Hire items are damaged and/or require repair, and/or require cleaning or replacement. The cost of these will be deducted from the Security Deposit prior to any refund.

Security deposits range from $50 – $250, depending on the items for hire.

– For Styling items the Security Deposit is $50

– For Hire of Americana Chairs the Security Deposit is $250 (Replacement Cost of Chairs is $45)

All Security Deposits paid to Grande Moments prior to your Hire will be refunded back to the bank account provided less any amount for damages/repair/cleaning/replacement.

Why did I not get all of my Security Deposit Refund back?

There are a number of reasons for not getting your complete refund back:-

A Hire item is damaged and needs repairing (cost will depend on damage, or replacement if this is cheaper)
A Hire item is lost, broken or too damaged to repair and needs replacing (in the case of Americana Chair this is $45)
An Americana Chair has not been returned clean and requires us to clean it (which is required to be cleaned prior to return, therefore, no alcohol residue, no burnt ashes residue, no food residue etc.)
In the case none of the Hire Items are returned the complete replacement cost for all hire items is expected.

Grande Moments supplies a Hire Agreement for all DIY Hires with the details for you and in the case the Refund is not going to be returned in full we will always discuss this with you first after return of the Items.

Expert Advice

As a wedding professional, Grande Moments Weddings & Events offers expert advice to help couples plan their perfect day. Ask a question or read their expert advice.

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