Sweethearts have been providing this service for brides and grooms for over 20 years winning multiple awards for their highly regarded level of personal service.
Our Bridesmaid designers include Alfred Angelo, Mr.K, Paco, Wendy Ann and Sorella Vita.We also operate a Men's and boys formal wear using an exclusive range.
Purchased the sottero and midgley Ellington gown. customer service is not the greatest as you feel rushed and they always tell you the dress is perfect for you so it did feel like they just wanted the sale. When I ordered my dress the size was too big (even though according to the size chart, I should have been a size bigger but that was the sample size which was massive on me). I was told you can order the dress in already pre hemmed but it's not recommended usually so I didn't even though I am short. Alterations cost $550! The seamstress was lovely but tried to tell me that because my dress was too big, I would be charged for a re design of the dress as the alterations needed weren't standard. I tried to fight it as it made no sense but eventually just gave up and accepted it needed to be done. Also about 6 months after I ordered my dress, a staff member called me saying that they have a sale on and if I haven't purchased a dress that they would offer me 10-20% off. I advised I already bought my dress from them (which they would not give me and discount what so ever) but I'm happy to take the discount off the amount owing.. obviously they said no.
I had a horrible experience from start to finish at Sweethearts. They were one of the only local places that had the dress designer I wanted but I would of been better off buying it online. The service and way I was treated was shocking. The dress maker did manager to 'fix' my dress but was only done days before my wedding.
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